Patient Access Representative - Dental Registration
About The Position
The Patient Access Representative – Dental Registration is responsible for supporting efficient and patient-centered front-end registration operations within the Dental Department. This role serves as a primary point of contact for patients by providing exceptional customer service, managing check-in/check-out functions, verifying demographic and insurance information, collecting applicable payments, scheduling appointments, and supporting continuity of care. The Patient Access Representative – Dental Registration promotes an overall culture of service excellence while maintaining compliance with Hamilton Health Center policies, procedures, HIPAA regulations, and Dental Department workflows.
Requirements
- High School diploma or equivalent required
- Minimum of one (1) year of experience in a customer service-related position required
- Minimum of one (1) year of dental office experience required
- Knowledge of dental terminology and dental scheduling workflows
Nice To Haves
- Experience working with Electronic Medical Records (EMR), preferred
- Proficiency in Microsoft Office applications preferred
Responsibilities
- Provide a warm and professional greeting to all patients and visitors within the Dental Department
- Guide patients through the registration and check-in/check-out process
- Verify and update patient demographic, guarantor, and insurance information at each visit
- Collect copayments and other applicable payments at the point of service
- Schedule follow-up dental appointments and assist with appointment coordination
- Answer incoming calls and appropriately route patient inquiries and messages
- Assist patients with understanding financial responsibility and connect patients to advocacy resources as appropriate
- Confirm and verify insurance eligibility through online verification systems or telephone inquiries
- Offer sliding fee one-time self-declaration for uninsured patients and support Sliding Fee Program processes as applicable
- Promote MyChart patient portal enrollment and assist patients with registration when appropriate
- Obtain required patient signatures and maintain compliance with HIPAA regulations and confidentiality standards
- Support front-end office workflows, scanning, and administrative processes during normal operations and downtime procedures
- Provide follow-up regarding unresolved patient questions or concerns to support continuity of care and service excellence
- Demonstrate professionalism and excellent customer service to patients, providers, and staff
- Support departmental productivity, quality, and operational goals
- Demonstrate Hamilton Health Center workplace values: Innovation, Integrity, Quality, Accountability, Respect, Commitment, and Inclusion
- Perform other job-related duties as assigned
Benefits
- Generous paid time off
- Birthday holiday and 7 paid holidays
- Medical, Dental & Vision Coverage
- Company-paid life insurance
- Retirement Plan with matching opportunity
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
