Part Time Patient Access Registration Representative

UnitedHealth Group•Waukesha, WI

2h•$16 - $29•Onsite

About The Position

The Part Time Patient Access Registration Representative supports patient care delivery in the areas of patient reception, scheduling, insurance verification, and payment processing for campuses with hospital and medical group departments. We offer 4 weeks of paid training. The hours of the training will be based on schedule or will be discussed on your first day of employment.

Requirements

High School Diploma/GED
6+ months of customer service experience in an office/healthcare setting
Intermediate level of proficiency with Microsoft Office products
Ability to work 20 hours per week in the following rotating schedule: Week 1- Sunday from 7:45am - 4:15pm, Monday, Wednesday & Friday from 7:30am - 4:00pm; Week 2- Monday, Tuesday, Wednesday & Thursday from 7:30am - 4:00pm; Week 3- Tuesday, Wednesday and Thursday from 7:30am - 4:00pm; Week 4- Wednesday & Friday from 7:30am - 4:00pm and Saturday from 7:45am - 4:15pm
Must be 18 years of age or older

Nice To Haves

Experience with electronic medical records system
Experience in a medical office or hospital admitting/registration office
Knowledge of medical terminology
Excellent customer service skills
Excellent written and verbal communication skills
Demonstrated ability to work in fast paced environments

Responsibilities

Greets visitors and patients in person, or communicates by telephone or video conferencing, upholding excellent customer service
Enters and updates patient demographic and financial information, ensuring the patient is fully registered as early in the process as possible
Obtains appropriate applications and forms, confirming signatures are on file. Photocopies/scans documents as needed
Provides patients with financial responsibility information and collects patient liabilities, documents amount in the appropriate fields, and balances the cash box daily
Works with partnering departments (Financial Counseling, Scheduling, Financial Clearance, and clinical areas) to ensure all aspects of the patient's encounter are completed as needed
Provides wayfinding instructions and assists with hospital information as requested
Coordinates patient admission needs, bed assignments, and tracking boards where applicable
Meets or exceeds audit accuracy standards. Works worklists and error reports timely, and proactively seeks assistance to resolve as needed
May perform other duties upon request