Patient Access Representative-Registration-Casual

LADD MEMORIAL HOSPITAL • Osceola, WI

3h • Onsite

About The Position

The Patient Access Registration Staff is responsible for greeting patients, collecting and verifying demographic and insurance information, collecting patient payments, and ensuring accurate entry of data into the hospital’s electronic health record (EHR) system. The role supports efficient patient flow, accurate billing, and a positive patient experience. Osceola Medical Center is committed to implementing behavior standards as a foundation for how we hire, develop, and retain our team members. By intentionally selecting candidates whose values and behaviors align with these standards, we ensure that our mission is lived out every day, creating an environment where patients feel valued, respected, and confident that OMC is the place for all their healthcare needs.

Requirements

• High school diploma or equivalent
• Previous experience in healthcare, registration, or administrative roles
• Familiarity with Epic
• Basic knowledge of medical terminology
• Strong computer and data entry skills
• Excellent patient experience skills

Nice To Haves

• Associate degree preferred

Responsibilities

• Greet patients and visitors in a professional, courteous manner.
• Provide assistance with forms, directions, and general hospital information.
• Maintain patient privacy and adhere to HIPAA regulations.
• Collect and verify patient demographic, insurance, and contact information.
• Enter patient information accurately into the EHR.
• Ensure proper selection of patient encounter type (outpatient, therapy series emergency, etc.).
• Obtain and scan required documentation (ID, insurance cards, referral forms, ABNs).
• Resolve registration errors in the work queues.
• Verify insurance eligibility and coverage.
• Explain financial responsibilities, payment options, and hospital policies to patients.
• Collect co-pays, deductibles, and outstanding balances when applicable.
• Schedule or reschedule appointments, tests, or procedures as needed.
• Check in patients.
• Communicate effectively with clinical departments to ensure smooth patient flow.
• Alert care teams to patient arrival, special needs, or urgent situations.
• Maintain accurate and up-to-date patient records.
• Follow protocols for consent forms, confidentiality, and regulatory compliance.
• Ensure proper handling of sensitive patient information.

Benefits

• OMC Core Behavior Standards: Create Teamwork, Lead with Honesty & Integrity, Convey Compassion, Show Respect, Pursue Quality
• Investment in team members committed to making a meaningful difference
• Equal opportunity employer
• Commitment to creating an inclusive environment

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED