Patient Access Rep - Birth Certificates and Point of Care Scanning-Availability 6AM-8PM-8 Hour Shifts-Rotating Weekends and Holidays-PRN

Ochsner Clinic Foundation•New Orleans, LA

About The Position

The Patient Access Rep greets patients and guests courteously in person and by telephone, schedules appointments, and completes patient check-in, registration, and admission processes. The role obtains and verifies patient identification and demographic information for the permanent medical record while protecting patient confidentiality. It also handles point-of-service collections, verifies insurance through electronic, telephone, or web-based methods, and supports multiple functions across patient and payer types to promote patient satisfaction and represent the organization professionally. The role requires accurate collection and entry of patient, guarantor, demographic, and financial information; completion of required forms and paperwork; communication of insurance benefits and patient financial responsibility; and daily cash-drawer balancing and deposit preparation. The position works collaboratively with other departments, adapts communication to patient needs, and follows applicable laws, accreditation standards, regulatory requirements, and the organization's compliance and privacy standards. The position is PRN, with availability needed between 6 AM and 8 PM, eight-hour shifts, and rotating weekends and holidays.

Requirements

High school diploma or equivalent.
At least one year of experience in a hospital, clinic, medical office, business services/revenue cycle, or another customer service-related environment; experience may include front-line registration, financial counseling, banking, retail, or similar roles involving direct customer or patient interaction.
Computer skills and dexterity for data entry and information retrieval.
Effective verbal and written communication skills, including the ability to present information clearly and professionally.
Proficiency with Windows-style applications, role-specific software packages, and keyboarding.
Strong interpersonal, clerical, organizational, time-management, and conflict-resolution skills.
Technical knowledge of healthcare insurance benefits, payer guidelines for referral and authorization processes, and current federal, state, and local billing regulations.
Ability to present information and respond to patient and customer questions effectively.
Ability to solve practical problems and handle high-stress situations professionally.
Strong decision-making and analytical skills, with attention to detail.
Ability to work collaboratively with other departments and exercise sound judgment when handling or escalating difficult situations.

Nice To Haves

Associate’s degree.
Certification in Healthcare Access Manager (CHAM), Healthcare Access Associate (CHAA), Medical Assistant, or another medical specialty-based certification.

Responsibilities

Provide courteous, professional customer service to patients, guests, and family members.
Create, activate, and complete patient scheduling, clinic registration, and hospital admission processes.
Ensure required forms are completed and required paperwork and documents are gathered and accurate.
Gather and enter patient and guarantor demographic and financial information accurately and efficiently.
Explain insurance benefits and collect co-pays, deductibles, and self-pay amounts due.
Analyze each case financially and inform patients of their financial responsibility.
Verify insurance through electronic verification, telephone, or web applications.
Balance the cash drawer daily, prepare deposit slips, and follow end-of-shift cash-drawer closing procedures.
Adapt communication and behavior to the patient population, including respecting privacy, introducing oneself appropriately, explaining services or procedures, and requesting permissions.
Maintain respectful and cooperative relationships with staff and help prevent or resolve interpersonal conflicts.
Remain knowledgeable about and comply with applicable laws, accreditation standards, regulatory requirements, and organizational compliance and privacy standards.
Report known or suspected unethical or questionable conduct and patient or employee safety, privacy, or compliance concerns.
Perform other related duties as required.