Patient Access Rep, Patient Access, Per Diem, Flex Shift, Rotating weekends, Job ID # 1896938

Palmetto General Hospital•Hialeah, FL

About The Position

Responsible for effectively processing patient registrations by verifying, updating, and collecting demographic and financial data for applicable hospital departments. The position involves welcoming and directing patients and visitors, obtaining required signatures and forms, and educating patients about financial responsibility and possible solutions. The representative uses registration tools, software, websites, and applicable policies and procedures, while supporting a professional, courteous, respectful, and culturally considerate environment. The role is per diem, with a flex shift and rotating weekends.

Requirements

High school diploma or equivalent.
Excellent customer service and communication skills.
Ability to discuss and collect patient financial responsibility.
Ability to work in varied environments, including the Emergency Department, Central Registration, and bedside registration.
Ability to work independently, prioritize, and multitask.
Medical terminology and/or insurance knowledge.
Must clear a background check and drug test.

Nice To Haves

One to two years of relevant experience preferred.
Bilingual; Spanish-speaking preferred.
Experience with Microsoft Office and/or medical systems such as Meditech.

Responsibilities

Greet and direct patients and visitors to appropriate nursing units and departments.
Obtain, verify, and update patient demographic and regulatory data using a variety of tools, software, and websites.
Educate patients on financial responsibility and potential solutions.
Obtain signatures and distribute forms, including General Consent, Patient Rights, NoPP, IMM, COB, and ABN forms.
Accurately use and execute applicable policies, procedures, tools, software, and websites.
Apply CMS guidelines, including HIPAA, EMTALA, and MSP.
Work effectively with fellow employees and other hospital departments.
Show respect for the dignity of patients, families, visitors, and employees, and respect cultural diversity among internal and external customers.
Meet leadership-established performance standards, including registration quality, point-of-service collections, confidentiality, and customer service.
Perform other duties as assigned.