Patient Access Rep II

BJC HealthCare • Florissant, MO

9d

About The Position

The Patient Access Representative is often the first point of contact for patients and represents BJC through compassionate, high-standard customer service. The role facilitates patients’ entry into BJC facilities and requires emotional intelligence, attention to detail, and the ability to make personal connections with patients whose medical needs and acuity vary. Accurate collection of demographic and insurance information, benefit verification, and point-of-service collections help maximize reimbursements and prevent denials. Correctly selecting patients from the master person index is essential to patient safety and record integrity.

The position performs hospital registration and scheduling across multiple BJC systems, including patient identification, insurance verification, document scanning and retrieval, and validating orders. The representative communicates procedure preparation instructions and explains financial responsibilities and applicable payments. The role also requires understanding and applying complex regulatory requirements, independent problem-solving, and professional communication with patients, families, and colleagues. The representative works independently, meets or exceeds quality standards, and mentors less-skilled employees. This is a safety-sensitive position requiring constant alertness and safe work practices.

The department supports administrative functions for outpatient clinical rehabilitation services at Graham Medical Center, including physical therapy, occupational therapy, speech, and day rehabilitation. The stated schedule is 10:30 a.m.–6:30 p.m. Monday through Wednesday and 9:00 a.m.–5:30 p.m. Thursday and Friday, with no weekends or holidays.

Requirements

• High school diploma or GED.
• Excellent customer service skills and phone etiquette.
• Strong attention to detail and communication skills.
• Ability to work independently and use critical thinking to solve complex issues.
• Ability to work in a constant state of alertness and safely.

Nice To Haves

• Proficiency with EPIC.
• Patient registration experience.
• Associate’s degree.
• 2–5 years of experience.
• Certified Healthcare Access Associate (CHAA) certification.

Responsibilities

• Perform hospital registration and scheduling within multiple BJC systems.
• Ensure proper patient identification and registration.
• Verify insurance and scan and retrieve documents within BJC systems.
• Validate that orders are complete, signed by the ordering provider, and for the correct test.
• Provide patients with preparation instructions for scheduled procedures.
• Educate patients about financial responsibilities and collect applicable payments.
• Understand, explain, and enforce compliance with Medicare Secondary Payer requirements, HIPAA Privacy Standards, the Patient Bill of Rights and Responsibilities, Advance Directives, Consent to Treat, EMTALA, and JCAHO requirements.
• Obtain HIPAA acknowledgements from patients.
• Use critical thinking and independent judgment to assess situations, anticipate patient needs, and resolve complex issues.
• Communicate professionally and positively with patients, families, and coworkers in person and by phone.
• Maintain the integrity of patients’ clinical and financial records by correctly selecting patients from the master person index.
• Meet or exceed quality standards and mentor less-skilled employees.
• Work in a constant state of alertness and in a safe manner.

Benefits

• Comprehensive medical, dental, vision, and life insurance, and legal services, available the first day of the month after hire.
• Disability insurance paid for by BJC.
• Annual 4% BJC Automatic Retirement Contribution.
• 401(k) plan with BJC match.
• Tuition assistance available on the first day.
• BJC Institute for Learning and Development.
• Health Care and Dependent Care Flexible Spending Accounts.
• Paid Time Off combining vacation, sick days, holidays, and personal time.
• Adoption assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED