Patient Access Rep II - Corbindale

Memorial Hermann Health System•Hedwig Village, TX

About The Position

The Patient Access Rep II schedules patient appointments, ensures medical necessity compliance, verifies insurance eligibility and benefits, and posts payments. The role gathers and accurately enters patient demographic, insurance, and financial information; explains required forms and obtains signatures; and supports the facility’s financial integrity by collecting patient liability, establishing payment arrangements, discussing payment options, and screening for eligibility. The position also monitors and resolves patient account issues, communicates professionally with patients, families, physicians, clinical departments, and insurers, and helps ensure safe, compassionate, personalized, and efficient experiences.

Requirements

Two years of experience in a hospital or customer service setting.
Ability to multitask.
Proficient typing and keyboarding skills.

Nice To Haves

High school diploma or GED preferred.

Responsibilities

Schedule patient appointments and accurately and promptly enter required information into the computer system.
Obtain demographic, insurance, and financial information from patients or guarantors and enter it accurately.
Explain required forms and obtain necessary signatures from patients or guarantors.
Ensure medical necessity compliance by obtaining required data, reviewing the Compliance System, communicating information, and obtaining signatures.
Collect patient liability, establish payment arrangements, discuss payment options, and screen for eligibility to protect the facility’s financial integrity.
Verify insurance eligibility and benefits and ensure notifications and authorizations are completed within required timeframes.
Post payments in the computer system and generate appropriate patient receipts.
Monitor, review, and resolve patient account issues on assigned reports.
Communicate effectively and professionally with physicians, ancillary departments, nursing units, physicians’ office staff, insurance companies, patients, and families; complete thorough and accurate documentation.
Ensure safe care for patients, staff, and visitors and follow Memorial Hermann policies, procedures, and standards, including those related to time management, supply management, productivity, and service quality.
Meet mandatory and continuing education and skills competency requirements, support department goals, and serve as a preceptor, mentor, and resource to less experienced staff.
Model Memorial Hermann’s service standards by providing safe, caring, personalized, and efficient experiences to patients and colleagues.
Perform other duties as assigned.