Patient Access Rep II - Patient Access Contact Center - Neurosciences - Full-Time, On-Site, Days

Cedars-Sinai Medical Center•Los Angeles, CA

17d•Onsite

About The Position

The Patient Access Rep II performs admissions activities for pre-admit and face-to-face registration of patients presenting to Admissions and outpatient areas for treatment. The role facilitates patient access to Cedars-Sinai Medical Center and obtains demographic and financial registration information, including registration and pre-registration, insurance and eligibility verification, Workers Compensation eligibility, and collection of cash deposits such as co-pays, deductibles, and cash packages. The position provides customer service to patients and other customers, with sensitivity to the patient populations served. It is cross-trained and competent in at least three patient access functions and/or areas. The position is described as on-site, with remote eligibility after successful completion of on-site training.

Requirements

High school diploma or GED.
At least one year of healthcare experience in Patient Access, Registration, Financial Clearance, Scheduling, Revenue Cycle-related roles, physician offices, healthcare insurance companies, or other revenue-cycle-related functions.

Nice To Haves

Bachelor's degree in Hospital Administration or equivalent.
Experience answering multi-line, high-volume telephone calls in a healthcare setting or related field.
Medical or healthcare call center experience.

Responsibilities

Perform registration activities for patients presenting to patient access areas.
Work competently in at least three patient access functions and/or patient access areas.
Obtain financial clearance and determine the patient's financial classification.
Verify insurance electronically, by telephone, or through insurer websites.
Search for an existing medical record number (MRN) or assign a new one without duplication, following the patient identification policy.
Select the appropriate physician and recognize, handle, and resolve physician privileging or suspension issues.
Interview patients and respond independently to routine inquiries from patients, representatives, and insurance companies; escalate issues appropriately.
Determine and explain patient financial obligations, collect funds when appropriate, and meet or exceed cash collection goals.
Resolve the quality assurance error worklist daily.
Coordinate with physicians and specialty departments to obtain information needed for complete registration.
Explain registration and consent forms and obtain required signatures.
Assemble registration paperwork for the patient chart and scan appropriate documents into the scanning system.
Navigate the ADT system and enter patient and financial information.
Maintain patient confidentiality and follow Cedars-Sinai and HIPAA privacy and information-release requirements.
Provide superior customer service in interactions with customers across the Cedars-Sinai Health System.