Registrar- Patient Registration, Per Diem, Vineland

Inspira Health • Vineland, NJ

12d • Onsite

About The Position

The Patient Access Registration Representative provides a comprehensive, proactive, “Patients First” experience to patients and visitors at Inspira Health. The role investigates, triages, and resolves patient issues to help ensure an outstanding visit experience. It completes registrations at Emergency Room, Outpatient, Same Day Surgery (SDS), and Admitting points of registration, ensuring accurate patient information and that patients are informed about hospital policies and procedures.

The representative gathers and records accurate demographic, financial, and insurance information; verifies insurance in the HDX system; and determines patient financial responsibility using Recondo, the hospital insurance estimation tool. When applicable, the representative requests and collects the patient-responsibility amount at the time of service through the PatientCo application. The role also reviews and explains consent forms and other required registration documents according to department scripting and obtains patient signatures.

Requirements

• High school diploma or equivalency required.
• Demonstrated experience providing exceptional customer service and conflict resolution.
• Excellent communication and organizational skills for communicating with a diverse patient population and workforce.
• Interest in learning new technology and troubleshooting minor technical issues.
• Computer proficiency required.
• Typing speed of 30–40 WPM required.
• Ability to work in a fast-paced environment with a diverse population while maintaining a professional attitude and providing excellent customer service.

Nice To Haves

• Some college education and/or CHAA certification.
• Hospital and insurance registration experience.
• Spanish bilingual ability.
• Basic knowledge of medical terminology, ICD-10, and CPT coding.
• Ability to travel among hospital sites.

Responsibilities

• Provide a comprehensive, proactive, “Patients First” experience to patients and visitors.
• Investigate, triage, and resolve patient issues while providing outstanding customer service.
• Register patients at Emergency Room, Outpatient, SDS, and Admitting points of registration.
• Obtain and record accurate demographic, financial, and insurance information.
• Inform patients of hospital policies and procedures.
• Verify insurance in the HDX system and determine patient financial responsibility through Recondo.
• Request and collect applicable patient-responsibility amounts at the time of service through PatientCo.
• Review and explain consent forms and required registration documents according to department scripting, and obtain patient signatures.
• Troubleshoot minor technical issues as needed.

What This Job Offers

• Education Level: High school or GED