Patient Access Registrar - PRN

ThedaCare • Appleton, WI

2d • Onsite

About The Position

The Patient Access Registrar performs admitting duties for patients receiving services at ThedaCare and supports the organization’s mission, goals, regulatory compliance requirements, policies, and processes. The role involves variable hours, including every other weekend, two holidays per year, and four Registrar on-call shifts per pay period. The position is scheduled for 4 hours per week (0.1 FTE) at ThedaCare Regional Medical Center in Appleton, Wisconsin.

The registrar handles patient registration and pre-registration, insurance and medical-necessity checks, physician orders, patient instructions, consent forms, and point-of-service collections. The role also includes telephone switchboard coverage, account auditing, insurance verification, patient financial-liability discussions, and payment-plan processing. Frequent inbound and outbound phone communication is required; calls are recorded and monitored for quality assurance, training, and compliance. The position works in a climate-controlled office setting with daily movement throughout the facility and interaction with department members, patients, and other healthcare providers.

Requirements

• Must be at least 18 years of age.
• Ability to move freely, including standing, stooping, walking, bending, pushing, and pulling, and lift up to 50 pounds without assistance.
• Comply with department-specific competencies.

Nice To Haves

• High school diploma or GED preferred.

Responsibilities

• Assign accurate medical record numbers (MRNs), complete medical necessity and compliance checks, provide patient instructions, collect insurance information, receive and process physician orders, and use overlay tools while providing customer service.
• Operate the telephone switchboard to relay incoming, outgoing, and interoffice calls as applicable.
• Meet assigned point-of-service goals.
• Use quality auditing and reporting systems to ensure patient accounts are accurate and complete; audit accounts and ensure forms are complete, accurate, and timely.
• Pre-register patient accounts, including making inbound and outbound calls to obtain demographic, insurance, and other patient information.
• Inform patients or representatives of financial liabilities and collect point-of-service payments, past-due balances, and bad debt; provide information about or create and process payment-plan options.
• Explain general consent-for-treatment forms to patients, guarantors, or legal guardians and obtain required signatures.
• Explain and distribute patient education documents.
• Review insurance eligibility responses, select the applicable insurance plan code, and enter benefit data to support point-of-service collections and billing.
• Screen medical necessity using Advanced Beneficiary Notice (ABN) software to inform Medicare patients of possible non-payment for tests.
• Distribute and document other forms and pamphlets.
• Perform other assigned duties, including answering phones at other facilities.

Benefits

• Lifestyle engagement resources, including health coaches, relaxation rooms, health-focused apps, and mental health support.
• Access and affordability offerings, including minimal or zero copays, team member cost-sharing premiums, and daycare.
• Continued opportunities for learning and development.
• Accessible and transparent leadership.
• Commitment to work/life balance.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED