Patient Access Registrar, Jewish Hospital, 930a-6p

UofL Health•Louisville, KY

6d•Onsite

About The Position

The Patient Access Registrar welcomes and assists patients, physicians, visitors, coworkers, and other customers in a courteous, professional manner. The registrar interviews patients and collects the personal, medical, financial, demographic, guarantor, and insurance information needed for admission and billing. The role also obtains required signatures, authorizations, and consents; explains available payment options; and refers patients to a Patient Financial Counselor when appropriate. The registrar follows hospital and department policies when serving adult, geriatric, adolescent, pediatric, and neonatal patients. The role supports accurate registration, patient placement, billing, confidentiality, and efficient patient flow, while collaborating with physicians, nurses, and other team members. The position participates in a weekend on-call coverage rotation and may sometimes require overtime.

Requirements

High school diploma or equivalent.
Dependable, professional, and able to work as a team player.
Critical-thinking skills.
Solid oral and written communication skills.
Ability to multitask and remain flexible with job demands.
Energetic and motivated, with the ability to connect well with people.
Demonstrated commitment to service, organizational values, and professionalism.
Ability to maintain confidentiality and protect sensitive data.
Ability to follow organizational and department safety standards and guidelines.
Ability to collaborate and support team members.
Ability to provide exceptional customer service and interact effectively with physicians, patients, residents, visitors, staff, and the broader health care community.

Nice To Haves

At least one year of registration experience.

Responsibilities

Receive and interview patients in a courteous, empathetic, and professional manner.
Obtain and enter complete and accurate patient demographic, guarantor, and insurance information.
Ensure forms are completed for signatures, authorizations, and consents.
Review insurance information and assign appropriate insurance payor plan codes, including policy, group, and authorization numbers.
Assign appropriate patient types and beds based on registration type, including emergency, inpatient, observation, outpatient surgery, laboratory, radiology, and T-account registrations.
Work with physicians and nurses to ensure accurate patient placement.
Correct account changes before billing, including changes among inpatient, observation, and outpatient surgery statuses.
Ensure ordering, attending, referring, and primary care physicians are correctly documented in the hospital computer system (SMS).
Maintain confidentiality of patient information and remain aware of patient needs and registration wait times.
Monitor waiting and treatment areas for patients who have not been registered.
Maintain efficient and effective patient flow and a clean, orderly work area.
Comply with department and hospital policies, applicable laws and regulations, and accrediting-body requirements, including HIPAA privacy and security requirements.
Attend and participate in department and hospital meetings, in-services, and quality improvement teams.
Participate in the on-call weekend coverage rotation.
Represent the group to management and respond to management inquiries and requests as needed.
Contribute to department and hospital objectives and project a positive professional image.
Perform other duties as assigned.