Supv Patient Access Operations, BHMG Cardiology Scheduling, FT 8:30A-5P

Baptist Health South Florida • Remote, FL

6d

About The Position

Oversees daily departmental operations by proactively addressing employee, patient, and organizational needs in a timely and consistent manner and building positive relationships within Baptist Health South Florida. This cross-functional leader oversees patient flow across multiple service lines, departments, offices, and sites, and ensures effective staff management and coordination and prioritization of work assignments. The supervisor practices Baptist Health South Florida’s service-excellence philosophy by providing professional, compassionate, and friendly service to patients of all ages, families, employees, physicians, and community members.

Requirements

• Associate degree in Healthcare and at least 3 years in a supervisory and/or lead capacity; alternatively, at least 4 years of supervisory and/or lead experience in Patient Access or a healthcare setting may substitute for the degree.
• Extensive knowledge of insurance benefits, collections, and authorizations/pre-certifications.
• Excellent interpersonal, verbal and written communication, and customer service skills.
• Strong critical-thinking, problem-solving, and analytical skills.
• Ability to understand and implement performance improvement, including collecting and analyzing data, identifying processes, and implementing process changes.
• Ability to multitask in a high-volume, fast-paced, stressful environment.
• Proficiency with Patient Access applications and Microsoft Office products.
• Knowledge of medical necessity compliance guidelines and ICD-10 and CPT code structures.
• Knowledge of healthcare regulatory guidelines, including HIPAA, AHCA, and EMTALA.

Nice To Haves

• Certified Healthcare Access Associate (CHAA) certification.
• Experience in Patient Access.
• Bilingual English and Spanish or Creole.

Responsibilities

• Oversee daily departmental operations and respond to employee, patient, and organizational needs in a timely and consistent manner.
• Oversee patient flow across multiple service lines, departments, offices, and sites.
• Manage staff effectively and coordinate and prioritize work assignments.
• Build positive relationships within Baptist Health South Florida.
• Provide professional, compassionate, and friendly service to patients, families, employees, physicians, and community members.

Benefits

• Career growth and development opportunities with clear pathways and ongoing support.
• Comprehensive health and wellness resources.
• A wellness program that can help employees eliminate their medical plan deductible.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree