Supv Patient Access

WVU Medicine•Baltimore, MD

1d•Onsite

About The Position

Supervises and coordinates activities and employees involved in patient access processing, including registration, scheduling, and insurance verification, to support the financial viability of the clinical and business enterprise. The supervisor oversees daily operations and staff performance, supports consistent policies and procedures, and helps ensure accurate and timely patient processing and high-quality service. The position works in office and patient care environments. Its physical demands include frequent walking, standing, stooping, kneeling, reaching, pushing, pulling, lifting, grasping, and feeling; extended sitting; and occasionally exerting more than 50 pounds of force to move patients or objects. The role also requires reading, writing, effective communication, visual acuity within the normal range, and manual dexterity for business equipment.

Requirements

High school graduate or equivalent.
Two years of patient financial services, patient access, or registration experience.
Excellent oral and written communication skills.
Working knowledge of computers.
Ability to use tact and diplomacy when dealing with others.
Excellent customer service and telephone etiquette.
Ability to read and write legibly in English and communicate effectively.
Ability to operate keyboards, fax machines, telephones, and other business equipment.
Ability to meet the stated physical demands of the position.

Nice To Haves

Associate degree, BA, or BS.
HFMA Certified Revenue Cycle Representative (CRCR) certification.
Two years of experience in a healthcare setting.
Supervisory experience.
Basic knowledge of medical terminology, third-party payors, managed care requirements, business math, time-of-service collection, and ICD-9 and CPT coding.

Responsibilities

Supervise and coordinate registration and scheduling activities.
Coordinate and supervise verification, notification, and pre-certification processing to minimize payment denials.
Provide daily supervision to staff to support prompt, courteous service to patients, visitors, physicians, and coworkers.
Monitor daily operations for adherence to administrative and departmental policies and procedures, and assist with developing and maintaining those policies and procedures.
Coordinate registration and scheduling with other departments and outside referral sources, agencies, or facilities to support continuity of care, timely communication, and accurate patient processing.
Interview and screen potential employees using Targeted Selection and make hiring recommendations to the department Manager or Director.
Ensure new employees complete training and identify continuing education needs for existing employees.
Handle and investigate patient, family, or staff complaints and recommend appropriate resolutions.
Monitor staff performance daily to support efficient, high-quality service.
Complete performance evaluations for new employees and annual evaluations.
Participate with the Manager in evaluating employees who fall below expectations.
Administer corrective action as directed.
Coordinate staffing schedules, including leave time, to ensure adequate coverage; maintain functional knowledge of operational areas and step into staff roles as needed.
Keep staff informed of process and policy changes through staff meetings, face-to-face communication, and email.
Refer patients to a financial counselor or specialist as needed.
Communicate workflow problems to the Manager or Director in a timely manner.
Organize and prioritize daily tasks to achieve productivity, accountability, and efficiency.
Support annual budget preparation by compiling data on department-related expenses.
Maintain a registration accuracy threshold of 95% as identified in audit processing.
May compile cash deposits and reconcile cash drawers.