Patient Access Supv(Days)

Spartanburg Regional Healthcare System • Union, SC

5d

About The Position

The Patient Access Supervisor supports the Manager/Director in developing, implementing, and maintaining department activities, policies, and procedures. The role directly supervises patient account, coding, and access staff and ensures daily charge capture, coding, export, review, edits, and eligibility functions are completed accurately to support revenue integrity and compliance. The supervisor sets expectations for excellent work ethics and is accountable for staff performance, department relationships, and measurement of strategic goals. The position develops reporting methods to evaluate and improve staff productivity, handles employee complaints and grievances, and provides resolutions as appropriate. It reports directly to the Manager and works closely with the Department Director, other managers, supervisors, and staff to promote efficient workflow.

Requirements

• High school diploma or equivalent.
• Five or more years of experience in healthcare access, customer service, an office setting, and/or a financial setting; or two or more years of experience as a Patient Access Specialist; or two or more years of experience in a leadership position.
• Obtain Certified Healthcare Access Associate (CHAA) certification within three years of job classification change.
• Ability to work well under stress and meet the requirements and deadlines of a busy department.
• Good physical condition, adequate vision for daily work, good hand-eye coordination, and manual dexterity.
• Ability to withstand many hours of sitting, standing, and walking.
• Ability to function effectively in stressful and demanding situations.
• Professional appearance.
• Ability to embrace and adapt to a changing work environment and encourage others to accept change positively.
• Willingness to accept constructive coaching.

Nice To Haves

• Associate or bachelor's degree in a business- or healthcare-related field.
• At least three years of experience as a Patient Access Specialist or at least three years of experience in a leadership position.

Responsibilities

• Supervise, organize, and monitor the daily operation of the Patient Access Services department.
• Assist the department manager with financial performance related to expenses and the department budget.
• Work with clinical-area management to ensure efficient processes and a positive patient experience.
• Identify registration occurrence trends from work queue items and educate staff on preventing avoidable occurrences.
• Conduct compliance audits for state and federal regulatory bodies, document account findings, and follow up with associates.
• Oversee patient wait times and customer concerns, and monitor medical order issue trends.
• Monitor continuing education for existing associates.
• Assist the manager with hiring and supervising the training of new Patient Access Services associates.
• Conduct associate and patient rounding.
• Create and maintain work schedules, approve or deny PTO requests, and adjust staffing based on department volume to ensure adequate coverage.
• Provide on-call coverage for nights, holidays, and weekends as determined by the department manager.
• Respond to associate call-ins and readjust staffing needs to maintain adequate department coverage.
• Assist the manager with annual associate performance appraisals.
• Perform timekeeper responsibilities in Kronos.
• Handle employee complaints and grievances and provide resolutions as appropriate.
• Carry out other responsibilities assigned by the Manager of Patient Access Services.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED