Patient Access Navigator I

Cooper Norcross University Hospital • Camden, NJ

42d • $18 - $29

About The Position

Patient Navigators provide a single, centralized point of access to physician and radiology services across multiple disciplines, including Internal and Family Medicine, Pediatrics, Orthopedics, Cardiology, OB/GYN, Endocrinology, Rheumatology, Gastroenterology, and Pain Management. The role facilitates patient access throughout Cooper’s provider network and delivers an exceptional experience to patients, customers, and physicians contacting the Access Center. Navigators work in a fast-paced environment and are expected to multitask, use technology effectively, communicate clearly, and maintain a professional demeanor.

Requirements

• High school diploma or equivalent.
• Minimum experience in a customer service, contact center, or scheduling environment; healthcare experience is preferred.
• Excellent oral and written communication skills, with the ability to present relevant information and directions in an organized, concise manner.
• Ability to meet or exceed defined quantitative and qualitative performance metrics.
• Team-oriented approach and genuine interest in resolving customer issues and collaborating with others.
• Ability to analyze issues, make sound decisions, and quickly identify appropriate resolutions.
• Adaptability and flexibility in a fast-paced, changing environment, with the ability to learn quickly.
• Excellent time-management and organizational skills.
• Strong computer skills, including proficiency with the Internet, Excel, Word, and Outlook.
• Ability to work varied hours or shifts as business needs change.
• Ability to wear a telephone headset and manipulate objects such as a pen, keyboard, and mouse.
• Genuine interest in providing an excellent customer experience aligned with Cooper’s patient-access business goals.

Nice To Haves

• Experience or knowledge of central scheduling, medical terminology, insurance verification, registration, or a hospital or physician office.
• Knowledge of EPIC systems.
• Bilingual skills.

Responsibilities

• Facilitate patient access to services throughout Cooper’s provider network.
• Provide a centralized point of access to physician and radiology services across multiple disciplines.
• Deliver an exceptional experience to patients, customers, and physicians who contact the Access Center.
• Resolve customer issues and identify appropriate solutions.
• Meet or exceed the position’s defined quantitative and qualitative performance expectations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED