Patient Access Manager
About The Position
Under the leadership of the Director of Patient Access, the Patient Access Manager manages the organizational and administrative operations of the 24/7 Patient Access Department. The role supervises the Patient Access team, including hiring, training, evaluating, and day-to-day management across Admissions, Emergency Department, Laboratory and Radiology Registration and Scheduling, and Financial Counseling. The position emphasizes customer service, patient satisfaction, staff development, fiscal goals, financial management, and quality assurance. It works with medical, nursing, and accounting staff to support appropriate patient placement. The manager rotates call, weekend, and shift coverage as needed and floats among the SZ Campus, United Medical Center, and off-site ancillary locations as needed. The role coordinates support-staff workloads and resources, monitors registration and appointment quality, department flow, time and attendance, and staff work quality and behavior. It supports regulatory compliance, safe and functional work and patient-care environments, budget planning and administration, reporting, and operational improvement. The manager also oversees charge and data-entry processes, billing accuracy and timeliness, and related procedures, performance standards, and productivity targets.
Requirements
- Bachelor's degree required.
- At least 5 years of work experience required.
- Excellent interpersonal and written communication skills.
- Ability to delegate assignments and follow through on details.
- Excellent consumer-relations skills.
- Knowledge of hospital scheduling and billing systems.
- Strong analytical and problem-solving skills, including the ability to work with information systems.
- Strong project-management and task-prioritization abilities, including meeting predetermined deadlines.
- Ability to supervise, counsel, train, and develop staff.
- Advanced technical skills, as appropriate.
- Ability to work effectively and efficiently in a fast-paced environment while managing competing tasks and priorities.
- Proficiency in Microsoft products.
Nice To Haves
- Related healthcare experience is strongly preferred.
- Three years of supervisory experience is strongly preferred.
- Knowledge of physician and hospital-based billing practices is preferred.
- Bilingual ability is a plus.
Responsibilities
- Manage the organizational and administrative operations of the 24/7 Patient Access Department.
- Hire, train, evaluate, supervise, and manage Patient Access staff across Admissions, Emergency Department, Laboratory and Radiology Registration and Scheduling, and Financial Counseling.
- Coordinate daily support-staff activities based on workload requirements and available resources; provide ongoing feedback through rounding, meetings, and staff huddles.
- Monitor appointment, registration, and call quality; identify problems, recommend solutions, and ensure standards are met.
- Monitor department flow and implement performance-improvement initiatives to support physician and staff productivity.
- Monitor staff time and attendance, work quality, and behavior, and address issues as appropriate.
- Promote awareness of and adherence to organizational, state, and federal regulatory standards.
- Participate in assessing Practice Operations policies and procedures and their continued feasibility.
- Help ensure a safe, secure, and clean work and patient-care environment, including equipment functionality and availability of services through coordination with business contacts and service vendors.
- Monitor space utilization and identify proper-use and expansion needs.
- Prepare documentation and projections for operating and capital budget planning; recommend equipment purchases and administer programs within budget guidelines.
- Implement actions to meet budget requirements and provide monthly reports to leadership on outcomes and improvement opportunities.
- Maintain working relationships with hospital departments and ROCs, represent CNMC in professional groups and community outreach, and participate in planning new business opportunities and services.
- Ensure daily reconciliation of schedules and charge documents; verify completeness of CPT and ICD-9 coding, demographic updates, and attached referrals.
- Work established charge reports to correct billing errors and identify staff training needs; maintain or coordinate charge-document filing.
- Ensure timely and accurate billing and respond to charging and data-entry inquiries and complaints.
- Participate in establishing and revising staff procedures, performance standards, and productivity targets.
- Work with medical, nursing, and accounting staff to ensure appropriate patient placement.
- Rotate call, weekend, and shift coverage as needed, and float among Patient Access locations as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
