Manager, Patient Access

Cedars-Sinai•Los Angeles, CA

20h•$101,026 - $174,782

About The Position

The Manager, Patient Access plans, organizes, directs, and controls daily operations in assigned areas to meet customer needs and support the Medical Center’s philosophies. The role assumes fiscal responsibility through unit budget preparation, serves as a liaison with medical staff and other personnel, supports employee growth and development, participates in long- and short-term strategic planning, and assures patient advocacy. The manager guides staff in meeting customer needs consistent with the Medical Center’s philosophy, mission, vision, and strategic plan. The position maintains competency in interacting with customers from diverse cultural backgrounds, identifies safety concerns, and performs duties with sensitivity to the age and development of the patient populations served. Areas of responsibility include insurance verification, financial case management, in-house account management, and preregistration. The manager ensures a customer-focused work area and compliance with applicable laws and regulations; supports staff education, a positive work climate, and fair application of human resources policies; and establishes goals aligned with organizational priorities. The position promotes collaboration and problem-solving across departments, participates in performance improvement and education initiatives, and coordinates staffing schedules to ensure appropriate daily coverage. The manager also works with IPAs, medical groups, and review organizations to resolve authorization and eligibility issues; maintains collegial relationships with managers, division personnel, and medical staff; and applies knowledge of Medicare, Medi-Cal, commercial and managed-care payors, CSMC payor contracts, and electronic, web-based, and vendor-sponsored verification and eligibility systems.

Requirements

High school diploma or GED required.
At least 5 years of experience in admissions management required.
At least 10 years of experience in a large, complex medical center or multi-hospital system required.

Nice To Haves

Bachelor’s degree preferred.
Experience building and optimizing decision trees and scheduling templates to streamline patient access.
Experience collaborating with physicians, clinical operations leaders, executive leadership, EIS, and consultants.
Understanding of specialty department workflows and taxonomy.
Experience supporting change and spread initiatives across multiple departments while balancing physician and clinic engagement with operational excellence.
Confident strategic communication with providers and executives to align access initiatives with organizational goals.

Responsibilities

Plan, organize, direct, and control daily operations in assigned areas to meet customer needs and support Medical Center philosophies.
Prepare unit budgets and assume fiscal responsibility for assigned areas.
Serve as a liaison with medical staff and other personnel; maintain constructive collegial relations with managers, division personnel, and medical staff.
Promote employee growth and development, provide appropriate staff education, and apply human resources policies fairly and consistently.
Participate in long- and short-term strategic planning and establish area goals consistent with organizational goals.
Assure patient advocacy and guide staff in meeting customer needs consistent with the Medical Center’s philosophy, mission, vision, and strategic plan.
Maintain a customer focus, model positive customer relations, provide feedback on customer comments, and participate in customer satisfaction initiatives.
Ensure compliance with federal, state, and municipal laws, regulations, and ordinances applicable to the assigned area.
Promote collaboration and coordination for interdepartmental problem-solving and support concepts that enhance area operations.
Participate in performance improvement activities and consult on implementation of education programs.
Coordinate staffing schedules and ensure ongoing compliance with schedules to provide appropriate coverage for daily operations.
Interface with IPAs, medical groups, and review organizations to resolve authorization and eligibility issues.
Collaborate with managers and clinical/support services managers on cross-functional process improvement, teamwork, communication, problem-solving, and service integration between units.
Maintain comprehensive knowledge of Medicare, Medi-Cal, commercial and managed-care payors, CSMC payor contracts, and verification and eligibility systems.
Identify safety concerns and perform duties with sensitivity to the age and development of the patient populations served.