Patient Access Liaison - Infusion at Mullica Hill
About The Position
The Patient Access Liaison delivers a comprehensive “Patients First” experience by registering patients across access points, obtaining and verifying demographic, financial, and insurance information, and explaining hospital policies, consent forms, and required documentation. The role serves as a liaison between patients and the multidisciplinary care team, coordinating care within the Medical Infusion department and supporting patients throughout their treatment journey. The position uses critical thinking to address and remove barriers to care; assists with scheduling, pre-authorizations, and program eligibility, including Medicaid and other assistance programs; and communicates and collects financial responsibilities when appropriate. The role supports a seamless, high-quality patient experience through care coordination, customer service, and patient support.
Requirements
- High school diploma or equivalent required.
- At least 3 years of experience working with patients in a health care setting required.
- Demonstrated ability to provide exceptional customer service and resolve conflicts.
- Computer data-entry skills.
- Proficiency with electronic systems and technology supporting patient access, registration, and care coordination.
- Ability to demonstrate empathy, integrity, honesty, and compassion.
- Ability to build trust with patients, families, and the care team by being accessible, accurate, and supportive while working within scope of practice.
- Ability to work in a fast-paced environment with a diverse population while maintaining professionalism and providing excellent customer service.
- Strong communication and organizational skills, with experience delivering exceptional customer service and managing conflict resolution.
Nice To Haves
- Authorization experience strongly preferred.
- One year of medical oncology scheduling experience preferred.
- Chemotherapy or hematology authorization experience preferred.
- Knowledge of presumptive eligibility, family care, Medicaid, and/or charity care programs preferred.
- Knowledge of EPIC EMR preferred.
- Knowledge of the Chemotherapy EPIC management tool preferred.
- Spanish bilingual ability is a plus.
- Base knowledge of medical terminology, ICD-10, and CPT coding preferred.
- Ability to travel among hospital sites preferred.
Responsibilities
- Register patients across access points.
- Obtain and verify demographic, financial, and insurance information.
- Ensure patients understand hospital policies, consent forms, and required documentation.
- Coordinate care within the Medical Infusion department and support patients throughout treatment.
- Address and remove barriers to care.
- Assist with scheduling, pre-authorizations, and eligibility for Medicaid and other assistance programs.
- Communicate and collect patients’ financial responsibilities when appropriate.
- Provide customer service, care coordination, and patient support.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
