Patient Access Liaison I - (FT, Days)

Sharon Hospital•Sharon, CT

27d•$18 - $25

About The Position

Facilitates patient flow through the system from scheduling through registration check-in, providing patients with a one-touch registration and scheduling experience. Obtains demographic and financial information to ensure accurate patient identification and identify and secure appropriate payment sources. Performs registration, insurance eligibility verification, patient liability collection, scheduling, and admitting duties. Provides estimates for services when appropriate and receives and processes patient financial liability payments. The listed schedule is Monday, Wednesday, Thursday, and Friday from 7:00 a.m. to 3:30 p.m., and Tuesday from 6:00 a.m. to 2:30 p.m. Working hours may include weekends, evenings, overnights, and holidays. The role is with Sharon Hospital’s Patient Access department. The position is non-exempt. Northwell is a not-for-profit health system serving New York and Connecticut, with 28 hospitals, more than 1,000 outpatient facilities, and over 104,000 employees.

Requirements

High school diploma and a minimum of 2 years of job-related experience, or an associate degree with 6 months of job-related experience; the associate-degree route is preferred.
Minimum of 1 year of job-related experience is preferred.
Basic Microsoft Word and Microsoft Excel skills.
Customer service and organizational skills.
Obtain National Association of Healthcare Access Management (NAHAM) certification within one year of hire (desired).

Nice To Haves

Associate degree with 6 months of job-related experience.
At least 1 year of job-related experience.
National Association of Healthcare Access Management (NAHAM) certification within one year of hire.

Responsibilities

Greet patients, physicians, staff, coworkers, and guests promptly and professionally; check patients into the system and direct them based on appointment location, financial clearance, and counseling status; assist patients with special needs and respect confidentiality.
Respond to telephone calls according to customer service standards and provide requested information. When assigned to scheduling, help reduce abandoned calls, call length, and average speed to answer through best practices and workflow improvements.
Search for and select patients accurately in the hospital system using the Patient Identification procedure to maintain the integrity of the Electronic Master Patient Index and ensure accurate identification.
Establish and schedule service appointments for patients or physician offices according to scheduling-system and clinical-EMR protocols; contact patients when needed to obtain information or confirm appointments.
Perform registration functions and enter complete, accurate demographic and financial information to aid payment for services.
Verify insurance eligibility and carry out payer requirements, including initiating online eligibility transactions and contacting payers for billing information, authorization, and service scripts when appropriate.
Provide service estimates when appropriate, communicate patient liability, and actively solicit payment.
Enter testing orders in the appropriate system when necessary, applying understanding of coding, procedural protocols, and the charge description master.
Obtain signatures for required organizational, state, and federal consents and notifications.
Remain compliant, current, and knowledgeable about department policies and procedures.
Fulfill compliance responsibilities related to HIPAA, EMTALA, and the Patient Bill of Rights.
Perform other duties as assigned.