Patient Access - IR

Inland Imaging

6d•Onsite

About The Position

The Patient Access - IR will fill in for sick and vacation calls at Holy Family Outpatient Based Imaging Center Monday-Friday day shift. This position is eligible for a 12% supplemental differential. The Patient Access Registrar – IR must be able to work effectively and efficiently in a fast-paced environment in meeting continual deadlines; handle multiple priorities with constant interruptions; be highly organized to meet deadlines. Organizational skills are essential. Interacts with the radiologists, other departments within Inland Imaging, patients and family members and outside contacts. Excellent written, verbal and personal communication skills; be tactful and diplomatic; and be highly confidential is required. Makes decisions regarding daily work priorities and other decisions based on company policies and procedures.

Requirements

High School Diploma or GED is required
One year of clerical experience is required
Experience with MS Office Suite; Workday; Internet/Intranet
Must be able to pass a background check required by RCW 43.43.830-840 to work with children under the age of 16, developmentally disabled persons or vulnerable adults
All new employees of Inland Imaging Clinical Associates, LLC will be checked against the LIST OF EXCLUDED INDIVIDUALS provided by the Department of Health & Human Services, Office of the Inspector General (OIG). Employees must not be included on this list.
Eligible employees must be able to pass a post-offer, pre-employment drug test.

Nice To Haves

Anatomy and medical terminology – preferred
Medical office experience – preferred
Understanding of all procedures to be read by radiologist – preferred
Medical Assistant certification/experience desired but not required.

Responsibilities

Answers clinic phone, managing patient and referring office calls.
Monitors and manages scheduling queues in EMR
Schedules patients in EMR, notes phone calls and provider instructions.
Coordinates interpreter services, and documents/scans all paperwork to attach to the patient’s chart in AC
Assists in locating and obtaining previous related films for upcoming visits
Calls referring offices to obtain orders not found
Process referrals via fax queue and email communication as well as through EMR
Assists other members of the IRC team as needed which may include:
Assists patients with their needs while they are in the office
Escorts patients to exam rooms to assist medical assistant.
Assists patient in preparing for exam or procedure
Triages patient phone calls, documenting disposition, and/or route to provider or nurse appropriately
Reviews EMR/paper medical records prior to patient encounters to ensure chart is in order and includes all information that will be needed by the provider for the encounter
Obtains outside patient records, films and other reports as needed by the providers
Sends appropriate records when scheduling/referring patients
Calls patients that have no-showed for visits; triages, and routes to scheduling for new appointment.
Returns calls and messages for physicians, as directed by physicians
Ensures provider has all paperwork needed for each exam, including previous reports, H&P's, lab results, and referral slips.
Tracks and follows up on hospital procedures
Schedules patient consultations and follow up exams
Prepares updates and sends out exam packet info
Sends out all consult/exam reports to all physicians on record
Ensures that previous medical records are received and scanned into patients’ chart for scheduled appointments
Other duties and tasks as assigned
Ability to maintain strict confidentiality within the Inland Imaging companies and Inland’s customers.
Follows all Health and Safety policies and guidelines of Inland Imaging or its partners depending on work location.
Follows all company policies including those regarding harassment, non-retaliation, discrimination, respectful workplace, and related policies.
Follows all policies regarding HIPAA, non-disclosure of confidential information and company security.
Honest, pleasant manner and good personal hygiene.
Free of alcohol and drug abuse.
Ability to access multiple worksites in a timely manner.
Excellent communication and interpersonal skills.
Detail oriented; ability to multi-task; organized and able to work in a fast-paced environment.
Demonstrates self-directed learning and participation in continuing education through professional journals, approved seminars, etc.
Ability to consider individual needs in communication with and assessment and treatment of patients of all ages.
Adheres to departmental standards and personnel policies by demonstrating professional demeanor in conduct and appearance.
Follows company departmental standards and personnel policies by using good teamwork and communication skills to help identify concerns and solutions, assisting where needed to ensure a smooth functioning department.
Performs other duties as required by displaying team spirit and self-growth, accepting and performing other projects and responsibilities, and requesting other projects and responsibilities.
Attendance is required for this position.
Rotates to other shifts and locations as needed.
Treats all patients and coworkers with dignity and respect
Provides excellent customer service
Conforms to Joint Commission and HIPAA regulations
Complies with PHI (Protected Health Information)
Demonstrates the Inland Imaging Core Values Show We Care, Do The Right Thing, Maximize Individual Potential, Challenge Convention