Patient Access Float

Intermountain Health • Northglenn, CO

6d • $19 - $28

About The Position

The Patient Access Representative I - Float travels to regional locations as staffing dictates and provides customer service while facilitating patient and visitor registration and scheduling at Intermountain Health. The caregiver collects and enters accurate information, verifies insurance and eligibility, collects co-pays and balances, and follows up on pending issues. The role requires adherence to Intermountain Health policies and procedures and to federal and state regulations regarding patient privacy and confidentiality.

Requirements

• Demonstrated proficiency with computers, including Microsoft Office, the internet, and email.
• Customer service experience, preferably in a healthcare setting.
• Demonstrated ability to work in a fast-paced environment.

Nice To Haves

• High school diploma or equivalent is preferred.
• Experience with Epic is preferred.

Responsibilities

• Greet and assist patients and visitors courteously and professionally.
• Obtain and verify patient demographic, financial, and insurance information.
• Register and schedule patients for appointments, tests, and procedures.
• Collect and process co-pays, deductibles, and balances due at the time of service, and complete the end-of-day balance process.
• Provide information on financial assistance, payment plans, and charity care.
• Explain consent forms, policies, and disclosures and obtain signatures.
• Ensure adherence to federal and state regulations, including EMTALA.
• Provide patients with directions, maps, and parking information.
• Coordinate with clinical and administrative staff to support smooth patient flow and quality care.
• Document and update patient records in the electronic health system.
• Follow up on pending issues, including prior authorizations, referrals, and pre-certifications.

Benefits

• A comprehensive benefits package with programs supporting well-being across physical, mental, and spiritual health, and a sustainable culture of wellness.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED