Patient Access | Hospital | Float

CentraCare • Saint Cloud, MN

7d • Onsite

About The Position

CentraCare Saint Cloud Hospital is hiring a Patient Access Assistant to help create an exceptional patient experience. As one of the first people patients meet, this role provides compassionate service, guides patients through registration, and helps ensure their healthcare visit starts smoothly. The position involves welcoming patients, families, and visitors; registering and checking in patients; collecting and verifying information; and resolving registration and account issues. It requires effective communication with patients, providers, and care teams, as well as accuracy when handling confidential patient information and using healthcare systems.

This is a full-time float position scheduled for 64–80 hours every two weeks, with 8-hour shifts on various schedules between 5:00 a.m. and 9:00 p.m. The role includes a weekend rotation every fourth weekend. Pay starts at $20.31 per hour, with higher pay for experience; the full pay spectrum is $20.31–$30.47 per hour. Weekend shifts receive an additional $1.05 per hour, and a $1.00-per-hour shift differential applies to shifts from 3:00 p.m. to 11:00 p.m. (four-hour minimum).

Requirements

• High school diploma or equivalent.
• Strong customer service and interpersonal skills.
• Excellent verbal and written communication abilities.
• Ability to multitask while maintaining attention to detail.

Nice To Haves

• One to two years of post-secondary education in business, administrative support, healthcare administration, or a related field.
• Previous experience in patient registration, scheduling, billing, accounts receivable, collections, or customer service.
• Prior healthcare experience in a clinic, hospital, or medical office setting.

Responsibilities

• Welcome patients, families, and visitors with professionalism and empathy.
• Register and check in patients accurately and efficiently.
• Gather and verify insurance, demographic, and financial information needed for billing and patient accounts.
• Use critical thinking and sound judgment to resolve registration and account issues.
• Communicate effectively with patients, providers, and care teams to support a seamless experience.
• Maintain accuracy while handling confidential patient information and navigating healthcare systems.

Benefits

• Full-time benefits, including medical, dental, PTO, retirement, and employee discounts.
• Tuition reimbursement and college grant programs are available.
• Weekend pay differential of $1.05 per hour.
• Shift differential of $1.00 per hour for shifts from 3:00 p.m. to 11:00 p.m. (four-hour minimum).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED