Patient Access Coordinator

Hanger, Inc.•Dayton, OH

About The Position

The Patient Access Coordinator manages front office operations to support a seamless experience for patients, staff, and referral sources. The role includes greeting patients, assisting with check-in and registration, verifying patient and insurance information, collecting payments, scheduling follow-up appointments, providing information about clinic services and patient resources, coordinating with the Revenue Cycle Management team, and maintaining accurate electronic health records. The ideal candidate has front desk or reception experience, strong communication skills, and computer proficiency.

Requirements

High school diploma or an equivalent combination of education and experience.
Less than one year of customer service, administrative, or related experience.
Strong interpersonal, oral (including telephone), and written communication skills.
Ability to key 30 words per minute accurately.
Ability to work with handicapped individuals.
Understanding of the Alpha filing system.
Ability to use a computer, including Windows-based software and email.
Ability to use necessary office equipment, including facsimile machines, calculators, postage machines, and copiers.
Must have, or be eligible to obtain, a valid driver’s license and a driving record that meets Hanger’s Motor Vehicle Safety Policy and Procedures standards.
Act with integrity; keep the patient at the center of work; foster collaboration and constructive dialogue; innovate and respond to change; and focus on superior outcomes.

Nice To Haves

A receptionist position or experience with medical front office procedures.
Understanding of medical reimbursement and terminology, and front office (receptionist) duties.
A good fit for the job as determined by the Talent Sorter assessment; Hanger will administer the assessment during the selection process.

Responsibilities

Greet and assist patients upon arrival, provide information about wait times, and address inquiries at the front desk or reception area.
Verify and update patient demographic and insurance details during check-in, and handle walk-in registrations.
Collect patient payments, including deductibles, copays, and co-insurance.
Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plans.
Serve as a liaison for clinic services and provide information about patient experience programs, support groups, and other resources.
Collaborate with the Revenue Cycle Management (RCM) team to obtain necessary patient information.
Maintain accurate and complete electronic health records for all patients.