Patient Access Coordinator

Hanger, Inc.•Worcester, MA

2d•$21 - $23

About The Position

The Patient Access Coordinator manages front office operations to provide a seamless experience for patients, staff, and referral sources. The role includes welcoming patients, managing check-in and patient information, collecting payments, scheduling appointments, providing information about clinic resources, coordinating with the Revenue Cycle Management team, and maintaining accurate electronic health records. The ideal candidate has front desk or reception experience, strong communication skills, and computer proficiency.

Requirements

High school diploma or an equivalent combination of education and experience.
Less than one year of customer service, administrative, or related experience required.
Must have, or be eligible to obtain, a valid driver’s license and a driving record that meets Hanger’s Motor Vehicle Safety Policy and Procedures.
Strong interpersonal, oral (including telephone), and written communication skills.
Ability to type 30 words per minute accurately.
Ability to work with handicapped individuals.
Understanding of the Alpha filing system.
Ability to use a computer, including Windows-based software and email.
Ability to use necessary office equipment, including facsimile machines, calculators, postage machines, and copiers.

Nice To Haves

A rating of at least a good fit for the job, as determined by Hanger’s Talent Sorter assessment; the assessment is administered during the selection process.
Experience in a receptionist position or with medical front office procedures.
Understanding of medical reimbursement and terminology and front office (receptionist) duties.

Responsibilities

Greet and assist arriving patients, share information about wait times, and respond to inquiries at the front desk or reception area.
Verify and update patient demographic and insurance information during check-in and process walk-in registrations.
Collect patient payments, including deductibles, copays, and co-insurance.
Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plan appointments.
Provide information about clinic services, patient experience programs, support groups, and other resources.
Collaborate with the Revenue Cycle Management (RCM) team to obtain necessary patient information.
Maintain accurate and complete electronic health records for all patients.
Act with integrity and remain honest, transparent, and respectful in relationships.
Keep the patient at the center of the work and build lifelong trust.
Foster open collaboration and constructive dialogue.
Innovate solutions and respond to change.
Focus on superior outcomes and calibrate work processes for outstanding results.