Patient Access Coordinator
About The Position
The Patient Access Coordinator is the first point of contact for patients and helps create a positive, efficient clinic experience. The role manages patient check-in and check-out, payments, scheduling, and documentation while maintaining accurate information and supporting clinic operations. It also facilitates communication between patients, therapists, and internal teams to coordinate care and resolve access or scheduling issues. PT Solutions describes itself as a clinician-founded, mission-driven physical therapy practice focused on expanding access to quality care. The organization offers ongoing training, mentorship, professional development, and career progression opportunities.
Requirements
- High school diploma or GED; submission of documentation for the highest level of education obtained is required.
- Strong communication and customer service skills.
- Ability to multitask and prioritize effectively in a busy clinic environment.
- High level of accuracy and attention to detail.
- Ability to collect payments and confidently discuss financial responsibility.
- Proficiency in Microsoft Office and comfort using multiple software systems.
- Professional, empathetic, patient-centered approach.
- Ability to follow workflows, protocols, and compliance requirements.
- Strong problem-solving and conflict-resolution skills.
- Ability to work independently and as part of a team.
- Must meet all compliance, background check, and onboarding requirements.
Nice To Haves
- 1–2 years of customer service or healthcare front office experience preferred.
- Experience using EMR systems and scheduling platforms strongly preferred.
Responsibilities
- Greet patients; manage check-in and check-out, verify information, and schedule follow-up appointments.
- Handle payments, explain patients’ financial responsibilities, and maintain accurate daily financial records.
- Support clinic operations by managing phones, schedules, referrals, and EMR documentation.
- Assist patients with questions and address concerns professionally to provide a positive patient experience.
- Follow HIPAA requirements, insurance processes, and accurate documentation standards.
- Collaborate with therapists and internal teams to coordinate care and resolve access or scheduling issues.
- Assist with clinic operations and special projects, and provide coverage support as needed.
Benefits
- Competitive compensation with the ability to earn performance-based incentives.
- Professional development through strategic internal platforms.
- Career progression opportunities with a nationwide physical therapy practice.
- Paid Time Off (PTO) and either Sick Leave or Extended Illness Bank (EIB) accrual, dependent on state laws.
- Reimbursement for endurance race entry fees.
- Ongoing training and mentorship.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
