Patient Access Coordinator

UnitedHealth Group•Bangor, ME

12d•$16 - $29•Onsite

About The Position

This position works within the Patient Access department to fulfill special projects, operational reporting duties, administrative tasks, and to coordinate with other areas as needed to ensure success of the assignments. The Patient Access Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals.

Requirements

High School Diploma/GED
2+ years of experience in an office setting, customer service setting (over the phone or face to face) or phone support role or call center environment
1+ years of professional experience in a hospital or medical setting
Intermediate level of proficiency with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
Flu vaccination is an essential requirement of this role.
Ability to work standard hours of 6:30am - 3:00pm, Monday - Friday
Ability to work independently and maintain good judgment and accountability
Ability to multi-task and prioritize tasks to meet all deadlines
Ability to work well under pressure in a fast-paced environment
Demonstrated ability to work well with health care providers
Strong organizational and time management skills
Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

Nice To Haves

Experience as a Team Lead or Supervisor
Experience with Experian and/or Cerner
Understanding of medical terminology
Advanced level of experience with insurance policies and procedures and patient care settings

Responsibilities

Coordinates with appropriate parties including clinical and ancillary department representatives, leadership, payer point of contacts, consultants, and others as needed
Focuses on special projects assigned by department leadership, including account clean-up efforts, data collection and interpretation, or operational reporting
Identifies needs or trends and escalates to leadership
Maintains monthly statistical information and provides appropriate recipients
Works closely with Coding, HEIS, PFS, and other hospital departments with potential registration issues, striving for resolution
Strong understanding of the multiple applications used and the integration of systems in order to execute tasks and troubleshoot issues as needed
Ability to analyze policies and procedures, and possesses a clear understanding of Patient Access functions
Meets/exceeds productivity and quality standards as outlined by the department
Acts as a preceptor to provide educational support and onboarding of newly hired staff
Assists with cross-coverage, filling shift needs within all applicable Patient Access areas
May perform other duties upon request

Benefits

Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
Medical Plan options along with participation in a Health Spending Account or a Health Saving account
Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
401(k) Savings Plan, Employee Stock Purchase Plan
Education Reimbursement
Employee Discounts
Employee Assistance Program
Employee Referral Bonus Program
Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
Comprehensive benefits package
Incentive and recognition programs
Equity stock purchase
401k contribution