Patient Access Coordinator

Hanger, Inc. • Charlotte, NC

5d

About The Position

The Patient Access Coordinator manages front office operations to support a seamless experience for patients, staff, and referral sources. The role involves welcoming patients, handling check-in and intake, collecting payments, coordinating appointments, supporting patients with information about clinic services, collaborating with the Revenue Cycle Management team, and maintaining accurate electronic health records. The ideal candidate has front desk or reception experience, strong communication skills, and computer proficiency.

Requirements

• High school diploma or an equivalent combination of education and experience.
• Less than one year of customer service, administrative, or related experience.
• Strong interpersonal, oral (including telephone), and written communication skills.
• Ability to type 30 words per minute accurately.
• Ability to work with handicapped individuals.
• Understanding of the Alpha filing system.
• Ability to use a computer, including Windows-based software and email.
• Ability to use necessary office equipment, including facsimile machines, calculators, postage machines, and copiers.
• Must have, or be eligible to obtain, a valid driver's license and have a driving record that meets Hanger's Motor Vehicle Safety Policy and Procedures.
• Act with integrity, keep the patient at the center of care, collaborate openly, adapt and innovate, and focus on superior outcomes.

Nice To Haves

• A passing fit assessment on Hanger's Talent Sorter; Hanger will administer the assessment during the selection process.
• Experience in a receptionist position or with medical front office procedures.
• Understanding of medical reimbursement and terminology and front office (receptionist) duties.

Responsibilities

• Greet and assist patients upon arrival, provide information about wait times, and respond to inquiries at the front desk or reception area.
• Verify and update patient demographic and insurance information during check-in and handle walk-in registrations.
• Collect patient payments, including deductibles, copays, and co-insurance.
• Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plan appointments.
• Serve as a liaison for clinic services by sharing information about patient experience programs, support groups, and other resources.
• Collaborate with the Revenue Cycle Management team to obtain necessary patient information.
• Maintain accurate and complete electronic health records for all patients.

Benefits

• Competitive compensation packages.
• 8 paid national holidays and 4 additional floating holidays.
• PTO that includes vacation and sick time.
• Medical, dental, and vision benefits.
• 401(k) savings and retirement plan.
• Paid parental bonding leave for new parents.
• Employee referral bonus program.
• Mentorship programs for mentors and mentees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED