Patient Access Coordinator

Baptist Healthcare System • Louisville, KY

8d

About The Position

Baptist Health Medical Group is hiring a Patient Access Coordinator for Maternal Fetal Medicine in the St. Matthews area. This is a full-time, first-shift position. The coordinator supports patient access by registering and pre-registering patients, verifying insurance eligibility and benefits, answering questions, and helping patients understand payment expectations. The role requires accurate management of patient visit information, proficiency with applicable access software, strong customer service, and knowledge of legal and regulatory requirements for access services. Other related duties may be assigned to maintain a high level of service, and required ongoing training and education must be completed.

Requirements

• High school diploma or equivalent.
• Knowledge of legal aspects of access services, including state and federal regulatory requirements.
• Ability to use applicable access software systems.
• Ability to communicate payment expectations and insurance benefit information to patients.
• Customer service skills.

Nice To Haves

• Registration experience.
• Experience in patient access, coordination, front desk or front office work, reception, clinic settings, customer service, or administration.

Responsibilities

• Register patients promptly and accurately, obtaining demographic and insurance information.
• Direct patients, answer phones, and handle inquiries.
• Verify eligibility, Medicare compliance, and benefits before visits.
• Use applicable patient access software systems.
• Estimate patient portions due and perform point-of-service collections.
• Discuss payment expectations and plans with patients based on their insurance benefit plans.
• Pre-register patients and discuss benefits meaningfully during pre-registration and in the department.
• Provide excellent customer service to patients, fellow employees, physicians, and office staff.
• Maintain and update patient visit information in the system as requested.
• Understand legal aspects of access services, including state and federal regulatory requirements.
• Complete required ongoing training and education, including department-specific requirements.
• Perform other related duties as assigned or requested.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED