Patient Access Coordinator

Retina Consultants of Texas

12h•Hybrid

About The Position

Retina Consultants of Texas (RCTX) is seeking a Patient Access Coordinator to join their innovative team. This position will be responsible for providing excellent customer service in a fast-paced clinic environment at their Northwest/Cypress Clinic. Candidates must be able to travel to various clinics to meet the needs of the patients and providers, and support the Clinic hours of Monday through Friday between the hours of 6:30am-6:30pm. Schedules are provided weekly and are based on the provider's clinic, patient and surgery schedules. Clinic staff are provided with the opportunity for weekend hours if available. RCTX is the largest and most respected retina-only ophthalmology practice in the United States, consisting of 26 world-renowned physicians. They emphasize core values of Hard Work, Authentic Care and Innovation, investing in their people to empower them to provide the highest quality patient experience. The company invests heavily in state-of-the-art diagnostic equipment and has 25 convenient locations.

Requirements

High school diploma
Medical office experience preferred
Sedentary position with occasional movement throughout the clinic
Knowledge of basic medical terminology and how to read EOBs.
Basic typing skills required
Basic Mathematical skills to include adding and subtracting
Computer experience: working in multiply systems, Microsoft Outlook and Teams
Working knowledge of insurance terminology preferred
Bilingual preferred

Responsibilities

Greet and set the tone for a great visit by professionally and compassionately attending to the patients as they arrive for their appointments.
Facilitate internal communications on multiple platforms to ensure an efficient appointment flow.
Maintain and update current information into multiple databases; follow appointment procedures set by management.
Identify all patient’s responsibilities based on insurance benefit, calculate estimates, collect liabilities and post payment transactions and perform daily reconciliation.
Confirm authorization or referrals for drug approvals.
Identify self-pay and complex liability calculations.
Provide requested and/or required information to patients, physicians and staff, in a professional and timely manner; relay all pertinent information to appropriate staff members.
Provide all appropriate information to patients in preparation for appointment: patient intake forms, financial obligations and ensure referrals and authorizations are intact.
Maintain tidiness of the lobby and all public spaces in the front.
Follow proper opening and closing procedures, including cash handling when receiving patient payments protocol and all policies set by management.
Promote effective working relations to facilitate the department’s ability to meet its goals and objectives.
Perform all duties within HIPAA regulations; maintain confidentiality of all doctor, staff, and patient information.
Keep inventory of clerical supplies and re-order as necessary.
Report safety concerns promptly to appropriate leader.
Other job related duties as assigned or requested.