Patient Access Coordinator
About The Position
At PT Solutions Physical Therapy, we’re more than just a private practice—we’re a clinician-founded, mission-driven community dedicated to expanding access to life-changing care. In this role, you’ll serve as the first point of contact for patients, managing check-in/check-out, payments, and documentation while ensuring a positive and efficient clinic experience. You’ll play a key role in maintaining accurate information, supporting clinic operations, and facilitating communication between patients and care teams. At PT Solutions, we invest in our team with ongoing training, mentorship, and clear paths for advancement. If you're passionate about helping others and ready to grow in a supportive, forward-thinking organization—this is your opportunity. Plus, we have been recognized as a USA Today Top Workplace four years in a row, including 2025! This position will initially start and train at the following address: Acworth 4900 Ivey Rd. Suite 1001 Acworth, Georgia 30101. There will be a future move to the Brookstone area (Mars Hill/Stilesboro).
Requirements
- Strong communication and customer service skills.
- Ability to multitask and prioritize effectively in a busy clinic environment.
- High level of accuracy and attention to detail.
- Ability to collect payments and discuss financial responsibility confidently.
- Proficiency in Microsoft Office and comfort using multiple software systems.
- Professional, empathetic, and patient-centered approach.
- Ability to follow workflows, protocols, and compliance requirements.
- Strong problem-solving and conflict-resolution skills.
- Ability to work independently and as part of a team.
- At minimum, a High School or GED diploma (Submission of diploma for the highest level of education obtained will be required).
- Must meet all compliance, background check, and onboarding requirements.
Nice To Haves
- 1–2 years of customer service or healthcare front office experience preferred.
- Experience using EMR systems and scheduling platforms strongly preferred.
Responsibilities
- Greet patients, manage check-in/check-out, verify information, and schedule follow-up appointments.
- Handle payments, explain financial responsibilities, and maintain accurate daily financial records.
- Support clinic operations by managing phones, schedules, referrals, and EMR documentation.
- Deliver a positive patient experience by assisting with questions and addressing concerns professionally.
- Ensure compliance with HIPAA, insurance processes, and accurate documentation standards.
- Collaborate with therapists and internal teams to coordinate care and resolve access or scheduling issues.
- Assist with clinic operations, special projects, and provide coverage support as needed.
Benefits
- Competitive compensation with ability to earn performance-based incentives
- Professional development through strategic internal platforms
- Opportunity for career progression with a nationwide physical therapy practice
- Paid Time Off (PTO) and either Sick Leave or Extended Illness Bank (EIB) accrual (dependent on state laws)
- Reimbursement for endurance race entry fees
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
