Patient Access Coordinator

BHS • La Grange, KY

12d • Onsite

About The Position

Baptist Health Medical Group is looking for a friendly, organized, and customer-focused Patient Access Coordinator to join their Primary Care team in the LaGrange area. This role is crucial for ensuring patients have a smooth and welcoming experience from the moment they arrive or call the office. The ideal candidate is passionate about customer service, thrives in a fast-paced healthcare environment, and enjoys working as part of a collaborative team.

Requirements

• High school diploma or equivalent.
• Previous experience in a medical office or healthcare setting.
• Knowledge of medical terminology.
• Strong computer and data entry skills.
• Excellent communication and interpersonal skills.
• Ability to multitask while maintaining accuracy and attention to detail.
• A positive attitude and commitment to delivering exceptional patient care.

Responsibilities

• Welcome patients and provide outstanding customer service in person and over the phone.
• Register patients accurately by collecting demographic, insurance, and visit information.
• Verify insurance eligibility, Medicare compliance, and patient benefits before appointments.
• Pre-register patients and discuss insurance benefits and financial responsibilities with confidence and compassion.
• Calculate patient responsibility estimates and collect point-of-service payments while explaining payment expectations and available payment options.
• Maintain accurate patient records and update information as needed.
• Utilize patient access and registration software to support efficient office operations.
• Ensure compliance with state, federal, and organizational regulations related to patient access services.
• Complete ongoing education and training requirements.
• Support the team by performing additional administrative duties as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED