BILH Pharmacy Westwood - Patient Access Coordinator: M-F Days Full Time
About The Position
The Patient Access Coordinator supports timely initiation of home infusion services by coordinating referrals, benefit verification, and medication authorization. The role processes information accurately and promptly while providing service to patients, providers, payers, and internal colleagues. The coordinator works with home infusion staff and other care partners to assess patient needs, arrange resources, complete documentation, and support discharge planning. The position is based at BILH Pharmacy in Westwood and is listed as Monday through Friday, days, full time.
Requirements
- High school diploma or GED.
- 2–3 years of related work experience in infusion medication, specialty pharmacy, or related healthcare services.
- Familiarity with medical terminology.
- Strong verbal and written English communication skills, including the ability to explain complex information to patients, families, providers, and colleagues.
- Ability to make informed decisions using general instructions, established procedures, and sound judgment.
- Ability to address varied challenges with analysis, interpretation, and resourcefulness.
- Ability to set priorities and organize workload within guidelines, and seek assistance for complex or unpredictable situations.
Nice To Haves
- Certification or experience as a Medical Assistant or Pharmacy Technician.
Responsibilities
- Conduct benefits investigations and initiate prior authorizations as needed.
- Use payer portals to evaluate coverage and communicate benefit details to patients or caregivers.
- Maintain frequent phone and electronic communication with patients, providers, case managers, and internal pharmacy staff.
- Collaborate with home infusion staff to assess patient needs and arrange necessary resources.
- Clarify prescription orders and ensure clinical documentation is complete for insurance and compliance requirements.
- Support discharge by communicating updates and requirements to case managers and discharge planners.
- Identify hospitalized patients who may be appropriate candidates for home infusion services.
- Escalate patient or provider concerns appropriately while maintaining professionalism and empathy.
- Promote the organization's WE CARE values and demonstrate commitment to diversity, equity, and inclusion.
Benefits
- Flu vaccination is required as a condition of employment.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
