Patient Access Coordinator

Baptist Healthcare System•New Albany, IN

53d•Onsite

About The Position

Baptist Health Medical Group Patient Access Coordinator for the Family Medicine department in the New Albany, Indiana area. This is a full-time position on the first shift. The role involves registering patients accurately, handling inquiries, verifying insurance, managing collections, and providing excellent customer service. The coordinator will also be responsible for maintaining patient visit information and understanding regulatory requirements.

Requirements

High school diploma or equivalent
Registration Experience

Nice To Haves

Patient Access
Coordinator
Front Desk
Office
Front Office
Receptionist
Clinic
Customer Service
Administrative Work Experience
Education

Responsibilities

Registers patient in a timely and accurate manner, obtaining demographic and accurate insurance information.
Directs patients, answers the phone, and handles inquiries.
Ensures eligibility, Medicare compliance and benefits are properly verified prior to visit.
Demonstrates skill with all applicable access software systems.
Establishes patient portion due estimates and performs point of service collections activities.
Communicates with patient to establish payment expectations and plans based on individual insurance benefit plans.
Pre-registers patients.
Demonstrates ability to have meaningful discussion of benefits with patient when pre-registering, and when present in the department.
Exhibits excellent customer service skills with patients, fellow employees, physicians and office staff.
Performs other related duties as assigned or requested in order to maintain a high level of service.
Completes required continuous training and education, including department specific requirements.
Maintains all patients visit information within the system, updating as requested.
Demonstrates knowledge of the legal aspect of access services, including state and federal regulatory body requirements regarding access services.