Patient Access Coordinator - Baylor, Scott & White Dallas

Towne Park • Dallas, TX

19d • $19 - $20 • Onsite

About The Position

The Visitor Management Concierge welcomes and greets patients, visitors, and vendors at the hospital in a friendly, efficient, and courteous manner. The role is positioned at hospital entrances and works directly with Baylor Scott & White Public Safety to support a safe and secure environment and a positive patient and visitor experience.

The coordinator checks in patients, visitors, and vendors; provides visible badges; records visitor information in the hospital database while protecting privacy in accordance with HIPAA and PHI standards; and monitors Baylor-provided screening equipment according to established workflows. The role also assists guests with inquiries and directions, reports suspicious activity or below-standard conditions, and follows visitor-management, access-control, and safety procedures.

The schedule depends on hospital business volumes and may include morning, afternoon, and weekend shifts. Current shift times are 4:45 a.m.–1:00 p.m. and 12:45 p.m.–9:00 p.m. Employees may be assigned varying shifts, including nights, weekends, and holidays. Most work takes place in a climate-controlled environment, with occasional exposure to inclement weather and varying temperatures. Travel of up to 0% may be required.

Requirements

• Must be at least 18 years of age.
• Must pass a criminal background check and drug screen.
• Must obtain immunizations and medical tests as required by Baylor Scott & White.
• Related customer service experience and/or training, or an equivalent combination of education and experience.
• Knowledge of principles and processes for providing customer and personal services.
• Ability to read and write standard English.
• Ability to multitask, prioritize tasks, and remain calm in stressful situations.
• Ability to de-escalate situations and remain composed under pressure.
• Ability to work independently.
• Ability to perform general typing and/or basic computer tasks.
• Strong communication and interpersonal skills, including the ability to interact effectively with people from diverse backgrounds.
• Attention to detail and consistent adherence to safety protocols.
• Ability to work varying shifts, including nights, weekends, and holidays as assigned.
• Ability to work in inclement weather and varying weather extremes.
• Ability to talk and hear; sit or stand for extended periods; and, as needed, run, walk, handle or feel objects, tools, or controls, reach, climb stairs, balance, stoop, kneel, crouch, or crawl.
• Required vision abilities include close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus.
• Ability to exert up to 50 pounds of force occasionally, up to 25 pounds frequently, and more than 10 pounds constantly to move objects.

Nice To Haves

• High school diploma or GED preferred.

Responsibilities

• Welcome and greet patients, visitors, and vendors at the facility.
• Check in visitors, vendors, and patients and provide visible badges for their time in the hospital.
• Enter visitor information accurately into the hospital database while maintaining privacy in compliance with HIPAA and PHI standards.
• Monitor Baylor-provided screening equipment and follow the applicable workflows.
• Promptly report suspicious activity to Public Safety.
• Assist patients and guests with inquiries, directions, and initial questions about the facility or its services.
• Maintain vigilance, professionalism, customer service, and adherence to safety protocols.
• Regulate patient and visitor access according to Towne Health and Baylor Scott & White policies.
• Follow Visitor Management procedures and protocols.
• Monitor the condition of the physical area and report below-standard conditions to management.
• Perform other duties as assigned.

Benefits

• Eligible employees may enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
• Eligible employees may enroll in the company’s 401(k) retirement savings plan.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED