Patient Access Coordinator

South Shore Health•Weymouth, MA

16d•$20 - $27•Onsite

About The Position

Under the guidance and direction of the Patient Access Supervisors, employees in this position are the initial point of contact for patients entering the Health System for care. This role requires exceptional customer service skills, the ability to maintain the highest level for professionalism with each interaction, and ability to support those with diverse cultural needs. This role supports multiple technical tasks needed to ensure patients are appropriately identified, registered, and scheduled for their care needs.

Requirements

Minimum one (1) year admitting experience to become proficient.
Computer experience required.
Strong telephone and interpersonal communication skills.
Demonstrated skills in customer service.
Knowledge of medical insurance.
Able to demonstrate problem solving and critical thinking skills.

Nice To Haves

High school diploma preferred
two (2) years of college preferred

Responsibilities

Function with ease in all areas of Patient Access Department, meeting department standard of 98% accuracy rate when identifying, scheduling, and registering patients.
Able to collect 30% of eligible copayments.
Monitors and manages workflow as directed in the health system's EHR.
Displays an understanding/sensitivity to each patient's unique cultural needs. Demonstrates independence, proficiency, and accuracy with all scheduling and registration processes ensuring all regulatory and compliance requirements are maintained.
Coordinates Bed Placement Activities, collaborating with Patient Flow Facilitators and Nursing Leadership to prioritize appropriate location of care.
Has knowledge of patient precautions and infections before a patient can be placed on a nursing unit.
Monitors bed occupancy within the hospital and maintains appropriate bed numbers based on nursing staff.
Acts as a point of contact for attending physicians on all Pedi, Elective Pre-operative and Chemotherapy patients needing admission to the hospital and collaborates placement with appropriate nursing units.
Reviews elective surgical procedure schedule to assure appropriate utilization of patients and placement to specialty Nursing floors.
Coordinates and collaborates with Patient Flow Facilitator, ACC, Case Managers and ED Nursing Leadership to monitor patient flow barriers, patients level of care and acuity, in order for patient to be placed on appropriate nursing unit.
Acts as a key contact for Physicians and Nursing staff on patient information and placement.
Floor Manager/Emergency Department duties including monitoring bed requests, assembling necessary paperwork, enforcing physician suspension list, supporting patient arrival for care, and supporting patient flow during system downtimes.
Manage Death Process, including completing accurate Death Certificate Worksheet, placing calls to State Medical Examiner, monitoring and communicating with New England Organ Bank, assuring death certificate is completed accurately 100% of the time, chart review of all deaths, and releases to Funeral Directors per Mass General Laws.
Embraces technological solutions to work processes and practices, including functioning with department computer programs, understanding computer downtime process, reviewing and analyzing insurance eligibility system responses, and managing own API (timecard) system.
Fosters a “Culture of Safety” through personal ownership and commitment to a safe environment, adhering to patient identification policies/procedures, understanding roles during hospital codes, adhering to universal precautions and respiratory etiquette guidelines, and demonstrating completion of NIMS 100 training.
Scheduling and registration role, effectively managing scheduling requests, ensuring patients are properly identified in the health system's EHR and scheduled to appropriate appointment type.
Able to accurately and independently schedule required appointment types.
Accurately schedules, cancels, reschedules, and manages waitlist for designated areas.
Works independently to complete daily assignments.
Completes with 98% accuracy all required registration items including demographics, patient identification, scanning/photographing information, interpreting insurance eligibility systems, and leveraging financial counseling teams as needed.
Able to accurately check patients in for elective, emergent, and urgent care.