Patient Access Coordinator
About The Position
Come join CCRM Fertility, a global pioneer in fertility treatment, research, science, specializing in IVF, fertility testing, egg freezing, preimplantation genetic testing, third party reproduction and egg donation. As a member of CCRM Fertility’s diverse team of professionals, you will be a part of helping families grow and changing lives. We take pride in providing our employees with meaningful employment, a supportive culture, and a well-balanced personal & work life alignment. For more information, visit www.ccrmivf.com [http://www.ccrmivf.com/] Location Address: 4600 Hale Parkway, Wolf Building, Suite 490, Denver, CO 80220 Department: Administrative Work Schedule: Monday through Friday, 8am-4:30pm How You Will Make an Impact: The Patient Access Coordinator serves as a critical link between patients and the Care Center, making a significant impact on patient experience. This vital role ensures that patients have a positive, organized, and efficient entry into CCRM Fertility, contributing to a positive patient experience and operational efficiency. What You Will Do: The Patient Access Coordinator is responsible for greeting and registering patients, answering phones, collecting patient information, insurance details, completing medical record requests, and provides front office administrative support for the office. The Patient Access Representative is the first person to greet patients and will answer questions or provide general information. This position reports to the Practice Administrator.
Requirements
- High School Diploma or GED required.
- 1+ year administrative experience required.
- Ability to work weekends, evenings, and holidays, on a rotating basis.
Nice To Haves
- Previous experience in reproductive medicine or Women’s health is preferred.
- Prior experience with Athena preferred.
Responsibilities
- Greet and welcome patients upon their arrival, creating a positive and welcoming atmosphere.
- Scan insurance cards, picture identification, and prior medical records.
- Process co-pays, procedure pre-payments, and past due balances prior the scheduled service being rendered.
- Schedule or reschedule patient appointments, identify no shows, and promptly communicate schedule changes.
- Monitor the correspondence dashboard in Athena (Return mail).
- Complete eligibility work queues; identify incorrect insurance on file or clearing progyny inaccurate eligibility status.
- Protect confidential information and patient medical records.
- Answer phone calls, take messages, and forward based on urgency.
- Contact patients missing “New Patient” paperwork, two days prior to their appointment.
- Mail patient information and education materials.
- Monitor faxes and distribute to appropriate staff/departments.
- Maintain lobby appearance, open the Care Center, and turn on equipment prior to opening.
- Ensure the building is locked and secured at close of business.
- Other duties as assigned.
Benefits
- Generous Paid time-off (PTO) and paid holidays
- Medical, Dental, and Vision Insurance
- Health benefits eligible the first day of the month following your start date.
- 401(k) Plan with Company Match (first of the month following 2 months of service)
- Basic & Supplement Life Insurance
- Employee Assistance Program (EAP)
- Short-Term Disability
- Flexible spending including Dependent Care and Commuter benefits.
- Health Savings Account
- CCRM Paid Family Medical Leave (eligible after 1 year)
- Supplemental Options (Critical Illness, Hospital Indemnity, Accident)
- Professional Development, Job Training, and Cross Training Opportunities
- Potential for Over-time Pay (Time and a half)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
