Patient Access Coordinator
Four Rivers Community Health Center•Rolla, MO
•Onsite
About The Position
A non-exempt position, Medical Assistant or LPN, providing indirect patient care in the office/clinic setting. The Patient Access Coordinator is the first voice of Four Rivers Community Health Center that patients, physicians and community members will encounter when communicating with the organization.
Requirements
- Possess a high school diploma or equivalent.
- Possess basic keyboard skills and computer knowledge.
- Must demonstrate accuracy, proficiency, and efficiency from an approved training program.
Nice To Haves
- Medical Assistant or LPN
- Bilingual abilities encouraged.
Responsibilities
- Work cooperatively with Director of Medical Services and personnel to accomplish all goals and objectives of Four Rivers Community Health Center.
- Manage large amounts of inbound clinical calls in a timely manner.
- Identify patient needs, answer questions, and solve problems.
- Retrieve recorded messages and distribute to appropriated individuals; place telephone encounters and assign as appropriate.
- Document in real-time all patient phone encounters.
- Responsible for insuring patients receive their prescription refill requests, via internal & external fax, telephone encounters, WELL App, etc, within 48 hours or requesting.
- Responsible for assisting patients with referrals to specialists, laboratory testing, etc.
- Keep work area neat and organized for proper completion of work tasks.
- Participate in Continuing Education as required by supervisor or state or federal guidelines.
- Perform related work as required, including, but not limited to, assisting, and fulfilling duties as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
