Patient Access Coordinator, Jewish Hospital, 6a-230p

UofL Health•Louisville, KY

5d•Onsite

About The Position

The Patient Access Coordinator oversees revenue cycle activities related to patient registration, referrals, precertification and pre-authorization, insurance verification, co-pay collections, customer service, and training for front-end operations. The role completes and evaluates Patient Access functions and creates the first impression of UMC’s services for patients, families, and other external customers. The coordinator explains information clearly so patients, guarantors, and family members understand what to expect and their financial responsibilities. The position leads and directs the work of others, including training, motivating, and coaching staff. It monitors registration quality, service volume, referral activity, timeliness, and key performance indicators, and helps ensure compliance with organizational policies and requirements. The role also provides coverage for other Patient Access team members as needed, participates in an on-call weekend coverage rotation, and assists with projects and other duties as assigned.

Requirements

High school diploma or equivalent.
Two years of relevant patient access experience.
Dependable, professional, and a team player.
Critical thinking skills.
Solid oral and written communication skills.
Ability to multitask and be flexible with job demands.
Energetic and motivated, with the ability to connect well with people.
Ability to work in a high-pressure or changing environment and exercise good judgment to resolve problems when formalized procedures and guidelines are absent.

Responsibilities

Oversee planning and coordination of patient registration functions, including insurance verification, pre-authorizations, collections, and referrals to eligibility and outreach enrollment specialists.
Develop, establish, implement, and evaluate systems to monitor registration accuracy and timeliness.
Develop, monitor, and trend Patient Access key performance indicators and report findings to senior management.
Facilitate communication between departments and Patient Access management about front-end operations issues.
Monitor service volume, referral activities, and timeliness, and plan staffing accordingly.
Assist in developing and implementing front-end operations goals and objectives that support the mission of University Medical Center, and communicate goals to staff.
Develop resource materials and guides for staff.
Ensure compliance with University Medical Center policies and procedures and requirements of employees, regulatory agencies, and third-party payers.
Lead and direct the work of others; train, motivate, and coach staff.
Monitor quality assurance results and identify training opportunities or other solutions to address needs.
Maintain positive customer service with patients, families, medical staff, physicians, and other employees.
Fill in for other Patient Access team members during lunch or absences as needed.
Participate in the on-call weekend coverage rotation.
Assist with projects as directed by senior management and attend department and team meetings as required.
Monitor staff to ensure they provide excellent customer service.
Maintain compliance with company policies, procedures, standards of conduct, HIPAA privacy and security requirements, confidentiality requirements, and safety guidelines.
Contribute to department and hospital objectives and project a positive personal and professional image.
Collaborate with and support team members, and interact effectively with physicians, patients, residents, visitors, staff, and the broader health care community.
Perform other duties as assigned.