Patient Access Coordinator I

Henry Ford Health•Detroit, MI

About The Position

The Patient Access Coordinator I functions as an administrative expert, coordinating services on behalf of patients and delivering excellent customer service in collaboration with physicians, advanced practice providers, and support staff. The role supports a high-quality, efficient, safe, and exceptional patient experience within a disease- or service-specific model of care. The coordinator develops relationships and processes to support patient intake and ongoing care coordination. The position regularly communicates with patients, family members, caregivers, providers, and other healthcare team members, and uses medical electronic information systems for registration and appointment scheduling. The role also applies problem-solving and critical thinking to patient and operational needs and contributes to a culture of service excellence.

Requirements

High school diploma or G.E.D. equivalent.
Minimum of 3–5 years of progressively more responsible related work experience.
Knowledge of medical electronic information registration and appointment scheduling systems.
Strong organizational, problem-solving, and critical thinking skills.
Positive attitude and proven ability to work collaboratively in a multidisciplinary team.

Nice To Haves

Associate degree or two years of college experience.
Epic registration experience.

Responsibilities

Coordinate patient services and intake processes to support a seamless, positive experience.
Maintain constructive communication with patients, family members, caregivers, providers, and healthcare team members.
Collaborate with multidisciplinary teams to support ongoing care coordination.
Use medical electronic information systems for registration and appointment scheduling.
Apply problem-solving and critical thinking to patient and operational needs.
Contribute to a culture of service excellence across customer groups.