Patient Access Associate - Hospital Registration
About The Position
The Patient Access Associate I is the first level of a three-level career ladder within Central Registration & Admitting. The role serves as the first point of contact for patients and visitors arriving at the hospital. Although it is non-clinical, the Associate works closely with clinical care teams and may perform access functions at the bedside or in clinical care environments. The Associate accurately identifies and registers patients and provides customer service support to visitors and families. The Central Registration & Admitting team admits, checks in, and registers patients of all ages and backgrounds, and may encounter varying levels of acuity, disease, and sensitive patient and visitor situations. Work takes place in a high-volume, schedule-dependent environment. This position covers open shifts caused by PTO, callouts, and fluctuating volumes. Hours vary from week to week based on departmental needs and are not guaranteed. Candidates must be flexible and willing to pick up available shifts, including evenings, weekends, and holidays as needed.
Requirements
- Computer and data-entry experience is required.
- Experience using Microsoft Word, email, and internet communication is required.
- Ability to work accurately and effectively with electronic systems.
- Must be flexible and willing to pick up available shifts, including evenings, weekends, and holidays as needed.
Nice To Haves
- High school diploma or GED preferred.
- Related experience in healthcare or customer service preferred.
Responsibilities
- Accurately identify and register patients.
- Provide customer service support to visitors and families.
- Admit, check in, and register patients of all ages and backgrounds.
- Work closely with clinical care teams and, when needed, complete access functions at the bedside or within clinical care environments.
- Provide coverage for open shifts based on departmental needs, including shifts arising from PTO, callouts, and fluctuating volumes.
Benefits
- Paid parental leave
- Flexible work options
- Student loan assistance
- Professional development opportunities
- Well-being resources
- Comprehensive benefits
- Recognition programs
- Career growth opportunities
- Shift differentials or other incentives, where applicable
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
