Patient Access Associate - Hospital Registration
About The Position
The Patient Access Associate I is the first level of a three-level career ladder within Central Registration & Admitting. This non-clinical role serves as the first point of contact for patients and visitors arriving at the hospital and works closely with clinical care teams. Some Access functions may be completed at the bedside or within the clinical care environment. The Associate accurately identifies and registers patients and provides customer service support to visitors and families. The team admits, checks in, and registers patients of all ages and backgrounds, and encounters varying levels of acuity, disease, and sensitive patient and visitor situations. Work takes place in a high-volume, schedule-dependent environment. This position provides coverage for open shifts due to paid time off, callouts, and fluctuating volumes. Hours vary week to week according to departmental needs and are not guaranteed. Candidates must be flexible and willing to pick up available shifts, including evenings, weekends, and holidays as needed.
Requirements
- Computer and data entry experience is required.
- Ability to use Microsoft Word, email, and internet communication.
- Ability to work accurately and effectively with electronic systems.
- Flexibility and willingness to pick up shifts as they become available, including evenings, weekends, and holidays as needed.
Nice To Haves
- High school diploma or GED preferred.
- Related experience in healthcare or customer service preferred.
Responsibilities
- Serve as the first point of contact for patients and visitors arriving at the hospital.
- Accurately identify and register patients.
- Provide customer service support to visitors and families.
- Admit, check in, and register patients of all ages and backgrounds.
- Work closely with clinical care teams and, at times, complete Access functions at the bedside or within the clinical care environment.
- Provide coverage for open shifts due to PTO, callouts, and fluctuating volumes.
Benefits
- Paid parental leave
- Flexible work options
- Student loan assistance
- Professional development opportunities
- Well-being resources
- Comprehensive benefits
- Recognition programs
- Career growth opportunities
- Shift differentials or other incentives, where applicable
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
