Patient Access Associate - Hospital Registration

MaineHealth•Biddeford, ME

4d•Onsite

About The Position

The Patient Access Associate I is the first level of a three-level career ladder within Central Registration & Admitting. This non-clinical role serves as the first point of contact for patients and visitors arriving at the hospital and works closely with clinical care teams. At times, the Associate performs access functions at the bedside or within the clinical care environment. The Associate accurately identifies and registers patients and provides customer service support to visitors and families. Central Registration & Admitting team members admit, check in, and register patients of all ages and backgrounds, and may encounter varying levels of acuity, disease, and sensitive patient and visitor situations. Work takes place in a high-volume, schedule-dependent environment. This role provides coverage for open shifts caused by PTO, callouts, and fluctuating volumes. Hours vary week to week based on departmental needs and are not guaranteed. Candidates must be flexible and willing to pick up available shifts, including evenings, weekends, and holidays as needed.

Requirements

Computer and data entry experience is required.
Ability to use Microsoft Word, e-mail, and internet communication.
Ability to work accurately and effectively with electronic systems.
Flexibility and willingness to pick up available shifts, including evenings, weekends, and holidays as needed.

Nice To Haves

High school diploma or GED preferred.
Related experience in healthcare or customer service preferred.

Responsibilities

Serve as the first point of contact for patients and visitors arriving at the hospital.
Accurately identify and register patients.
Provide customer service support to visitors and families.
Work closely with clinical care teams and, at times, complete access functions at the bedside or within the clinical care environment.
Provide coverage for open shifts due to PTO, callouts, and fluctuating volumes.