Patient Access Associate - Healthplex

Inova Health System • Springfield, VA

2h • $19 - $28 • Onsite

About The Position

Inova Franconia-Springfield Healthplex is seeking a full-time Patient Access Associate. The role works four 10-hour shifts per week, from 12:00 p.m. to 10:30 p.m. on Sunday, Monday, Thursday, and Friday. The associate follows Inova Health System's Service Excellence standards while admitting and scheduling patients, verifying insurance, and providing financial counseling. The position also supports patient registration, documentation, referrals, routine transport coordination, and compliance with applicable requirements.

Requirements

• High school diploma or GED.

Nice To Haves

• One year of customer service experience or one year of experience in a healthcare setting.

Responsibilities

• Register patients, verify identity and insurance, collect basic information, enter demographic details, and scan forms.
• Scan documents, answer phones, and use electronic medical record (EMR) and eligibility tools.
• Notify case managers and document referrals.
• Provide estimates and collect payments as part of financial counseling.
• Verify basic insurance eligibility and coverage.
• Answer routine questions and escalate patient issues.
• Assist with patient check-in at kiosks and troubleshoot basic kiosk issues.
• Provide appointment and billing information and communicate with empathy.
• Document and route referrals.
• Schedule routine appointments.
• Request routine transport and confirm details.
• Flag duplicate records and scan identification in coordination with Health Information Management.
• Flag cases needing utilization review.
• Ensure compliance with HIPAA, OSHA, and other applicable federal and state regulations.
• Perform additional duties as assigned.

Benefits

• Medical, dental, and vision coverage.
• Team member wellness program.
• Inova matches the first 5% of eligible retirement contributions, starting on the first day.
• Up to $5,250 per year in education assistance.
• Up to $10,000 in student loan assistance.
• Up to 25 mental health coaching or therapy sessions per person, per year, at no cost, for team members, their spouses or partners, and their children.
• Paid time off.
• Paid parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED