Patient Access Associate

OSF HealthCare • Rockford, IL

21h • Onsite

About The Position

The Patient Access Associate ensures each registered patient has a complete and accurate OSF medical record, which includes patient demographics, insurance coverage, responsible guarantor and registration precision in a manner which they understand what services they are receiving, their financial responsibilities for the services provided, and expectations of them while at the facility. Excellent patient service skills are expected to create an exceptional first impression of OSF’s services to the patients, families, and other external patients over the phone or in person. A high degree of deductive reasoning and logic skills are necessary in order to solve issues that can arise in a complex, multi-payer situation.

Requirements

• High school diploma or GED
• One year in an office clerical setting or customer service environment
• Working knowledge of standard Microsoft Office applications and website navigation
• Problem solving, conflict management, time management, good oral and written communication skills
• Required to complete all role specific revenue cycle training and certification within 12 months

Nice To Haves

• Three years in an office clerical setting or customer service environment
• Direct experience in a revenue cycle or medical setting
• Advanced knowledge of CPT4, ICD9/10, HCPCS, and modifiers
• Knowledge of medical terminology

Responsibilities

• Ensures each registered patient has a complete and accurate OSF medical record, including patient demographics, insurance coverage, and responsible guarantor.
• Provides clear understanding of services, financial responsibilities, and expectations to patients.
• Creates an exceptional first impression of OSF's services through excellent patient service skills.
• Utilizes deductive reasoning and logic skills to solve issues in complex, multi-payer situations.

Benefits

• Comprehensive and market-competitive total rewards package
• Benefits, compensation, recognition and well-being offerings
• Focus on the whole person and engage with their current stage of life and career

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED