Patient Access Associate

OSF HealthCare • Dixon, IL

3h • Onsite

About The Position

The Patient Access Associate ensures each registered patient has a complete and accurate OSF medical record. This includes patient demographics, insurance coverage, responsible guarantor, and registration precision, all while ensuring the patient understands the services they are receiving, their financial responsibilities, and expectations while at the facility. The role demands excellent patient service skills to create an exceptional first impression of OSF’s services to patients, families, and other external contacts, whether over the phone or in person. A high degree of deductive reasoning and logic skills are necessary to solve issues that can arise in complex, multi-payer situations.

Requirements

• High school diploma or GED
• One year in an office clerical setting or customer service environment
• Working knowledge of standard Microsoft Office applications and website navigation
• Problem solving skills
• Conflict management skills
• Time management skills
• Good oral and written communication skills
• Required to complete all role specific revenue cycle training and certification within 12 months

Nice To Haves

• Three years in an office clerical setting or customer service environment
• Direct experience in a revenue cycle or medical setting
• Advanced knowledge of CPT4, ICD9/10, HCPCS, and modifiers
• Knowledge of medical terminology

Responsibilities

• Ensure each registered patient has a complete and accurate OSF medical record
• Verify patient demographics, insurance coverage, and responsible guarantor
• Maintain registration precision
• Inform patients about the services they are receiving, their financial responsibilities, and expectations while at the facility
• Provide excellent patient service to create an exceptional first impression of OSF’s services to patients, families, and other external patients over the phone or in person
• Utilize deductive reasoning and logic skills to solve issues that can arise in a complex, multi-payer situation

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees