Patient Access Associate
About The Position
As a Patient Access Associate, you will be instrumental in helping patients check into the hospital at LifePoint Conemaugh Memorial Medical Center. This role is fast-paced and requires you to be the primary point of contact for patients, answering their questions during registration. You will build trust by accurately and quickly collecting information, while also listening with compassion to address patient fears, concerns, and questions. The position demands a confident multi-tasker who is quick to learn technology and proficient in typing and answering phones. No prior healthcare experience is required, as comprehensive training will be provided, making it an excellent entry point for a healthcare career. You must be prepared to encounter illness and injuries in this hospital/lab environment. The work involves operating computers and phones to intake information in a busy setting, working across multiple screens to input details correctly, and managing interruptions from clinicians for emergent care. You will also be responsible for understanding variations in health plans and coverage through training, and adapting to the unpredictable nature of patient interactions, often while on your feet.
Requirements
- High School Diploma or GED
- Excellent customer service experience
- Up to date on all vaccinations
- Pass a drug test prior to hire
- Pass a background check prior to hire
- Confident multi-tasker
- Quick study with technology
- Ability to type and answer phones
- Comfortable working across multiple programs and typing quickly
- Comfortable working around clinicians interrupting the registration process for emergent clinical care
- Prepared to see illness and injuries
Responsibilities
- Help patients check into the hospital
- Answer questions during registration
- Collect information accurately and quickly
- Listen with compassion to address patient fears, concerns, and questions
- Work on computers and answer phones to intake information in a busy environment
- Work across multiple screens collecting details that must be input correctly between physician and nurse check-ins
- Ask follow-up questions and build rapport in real time
- Assist patients complete their registration, often on your feet
- Acquire knowledge through training regarding variations in health plans and coverage
Benefits
- Competitive benefits package
- Opportunity to constantly learn
- Opportunity to collaborate across groups
- Opportunity to explore new paths for your career
- Chance to contribute, think boldly and create meaningful work
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
