Patient Access Associate

Dallam Hartley Counties Hospital District•Dalhart, TX

22h•Onsite

About The Position

Dallam-Hartley Counties Hospital District is seeking a Patient Access Associate to join its Billing Department. This role is responsible for patient registration, insurance verification, and financial processing, ensuring accurate collection of patient information, coordination with insurance providers, and processing of payments. The associate will also deliver excellent customer service, assist patients with billing inquiries, financial assistance options, and account resolutions. The position requires working closely with the billing and clinical teams to maintain compliance with hospital policies and regulations. Strong attention to detail, communication skills, and the ability to work in a fast-paced environment are essential for success.

Requirements

High school graduate or equivalent, required.
Ability to operate business office equipment including personal computers and possess basic computer skills.
Effective oral and written communication abilities.
One year experience in a health care business office.

Nice To Haves

Associates of Bachelor's degree in accounting, or related business field.
Supervisory experience.
Office equipment and computer training desirable.

Responsibilities

Assists in business office functions.
Performs business office functions and activities relating to admissions, accounts receivable, billing procedures, claims filing and cashiering with accuracy.
Performs maintenance of Medicare, Medicaid, and other required logs with accuracy, as directed.
Performs and assists with activities related to verifying and posting charges, payments, and contractual allowances and processing claims to third party payer, with accuracy, as directed.
Processes accounts to be turned over to collections, with accuracy and within assigned timeframe, as directed.
Performs duties involving ER admissions and charges, with accuracy, as directed.
Assists with reporting and compiling Business Office data for statistical information, with accuracy, as directed.
Performs daily deposits and reconciliation, with accuracy.
Handles cash, checks, and credit card processing, with accuracy.
Covers Patient Access front desk, OP Registration, or ER Patient Access Registration, with accuracy, as directed.
Provides information to patients and resolves patient billing or collection problems, which entails complete audit of patient accounts to determine balance accuracy.
Documents all work performed on all patient accounts on the patient account in the EHR (Meditech) system, with accuracy and same day as account was reviewed/worked.
Responds to all forms of DHCHD communication, including phone calls, voicemails, TEAMS and email.
Maintains confidentiality while working with confidential matters on a daily basis.
Provides service directly to patients while maintaining a positive customer relations atmosphere.
All duties must be performed within timeframe assigned.
Follows safety guidelines and policies for the Hospital District.
Maintains positive work environment and promotes a positive culture.
Other duties as assigned by supervisor.