Patient Access Associate - Weekends

Nebraska Medicine•Omaha, NE

1d•Onsite

About The Position

Join Nebraska Medicine as a Frontline Team Member Connecting Patients and Visitors to Extraordinary Care! This position is benefits eligible. Schedule: Saturday/Sunday: 2:00 PM - 10:30 PM. Prior to starting in the permanent schedule, you must complete a Mandatory Training for the first 2-3 weeks: Mon - Fri, 7:00 AM - 3:30 PM. Location: Clarkson Tower at Nebraska Medical Center | Nebraska Medicine Omaha, NE. Position Overview – Key Responsibilities of Entry Management In-Person Role Face-to-face interaction with patients and the public is required. Patient & Visitor Services Serve as the first point of contact for patients and visitors. Enforce visitation policies, verify employee badges, and manage vendor access. Verify patient appointments in the electronic health record. Confirm inpatient room numbers to assist visitors. Provide wayfinding and escorting support. Performance Expectations Work in a fast-paced, high-volume environment. Meet productivity and quality expectations by completing computer-based worklists and follow-up tasks. Cross-training and floating to other desks as needed.

Requirements

High school education or equivalent required.
Basic Life Support (BLS) certification within six months of hire required, must be from an American Heart Association (AHA) endorsed program (effective for new hires starting January 1, 2023 or later).
Ability to work in a proactive self-directed manner required.
Multi-tasking and problem solving abilities required.
Demonstrates the ability to form and maintain working relationships within the organization to foster a team environment required.
Ability to deal with difficult or challenging customer interactions and escalate to leadership as appropriate required.

Nice To Haves

Prior experience working with customers or patients preferred.
Experience with general office materials/equipment preferred.
Depending on the position available, fluency in Spanish preferred.

Responsibilities

Serve as the first point of contact for patients and visitors.
Enforce visitation policies, verify employee badges, and manage vendor access.
Verify patient appointments in the electronic health record.
Confirm inpatient room numbers to assist visitors.
Provide wayfinding and escorting support.
Work in a fast-paced, high-volume environment.
Meet productivity and quality expectations by completing computer-based worklists and follow-up tasks.
Cross-training and floating to other desks as needed.
Ensure patients, customers and staff are greeted in a professional, timely and efficient manner, screening those entering the organization efficiently to promote the safety of all patients, employees and providers while exceeding customer expectations and complying with all state and federal regulations and laws throughout processes of appointment confirmation, visitor validation, patient way finding/escorting, mask distribution and symptom screening.
Complete items related to patient registration and other assigned Revenue Cycle tasks in accordance to policy and procedure.