Patient Access Associate Specialist

Ensemble Health Partners • Fairfield, OH

23d • Onsite

About The Position

Ensemble is hiring an entry-level Patient Access Associate Specialist to perform admitting duties for patients receiving hospital services at Mercy - Fairfield Hospital in Fairfield, Ohio. This is an onsite role on a full-time third-shift schedule, 7:00 p.m. to 7:30 a.m., with weekend and holiday rotation required. The position pays $17.00–$18.15 per hour, based on experience.

The role involves moving from room to room while pushing a 10-pound mobile computer station throughout the shift. The specialist completes patient access and registration activities while following organizational policies, regulatory requirements, and the organization’s mission and goals. This includes gathering and verifying patient and insurance information, supporting medical necessity and compliance checks, explaining and processing forms, and providing compassionate customer service.

The role also includes pre-registration, point-of-service collections, account auditing, telephone switchboard duties, and using systems and tools that support accurate registration, billing, and clean claims. The position requires at least one year of customer service experience and a high school diploma or GED. CRCR certification is required within six months of hire and is company paid.

Requirements

• At least 1 year of customer service experience.
• High school diploma or GED.
• CRCR certification required within 6 months of hire; certification is company paid.
• Must be inquisitive and open to innovation, including AI, to explore improved processes and reduce friction in patient and client experiences.

Responsibilities

• Assign accurate medical record numbers (MRNs), complete medical necessity and compliance checks, provide patient instructions, collect insurance information, receive and process physician orders, and use an overlay tool while delivering excellent customer service.
• Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls as applicable, following policies and providing compassionate customer service.
• Meet assigned point-of-service goals.
• Use quality auditing and reporting systems to identify and correct accounts, including accounts associated with other employees, departments, and facilities.
• Audit accounts, ensure forms are completed accurately and on time to meet audit standards, and provide statistical data to Patient Access leadership.
• Pre-register patient accounts before visits, including making inbound and outbound calls to obtain demographic, insurance, and other patient information.
• Explain patient financial liabilities, collect point-of-service payments and past-due balances, and offer payment plan options as applicable.
• Explain general consent for treatment forms to patients, guarantors, or legal guardians; obtain required signatures and a witness’s name.
• Explain and distribute patient education documents, including Medicare and Tricare Important Message forms, Observation Forms, MOON forms, consent forms, and forms introduced for future services.
• Review eligibility responses in the insurance verification system, select the applicable insurance plan code, and enter benefit data to support point-of-service collections and billing processes.
• Screen medical necessity using Advanced Beneficiary Notice (ABN) software, inform Medicare patients of possible nonpayment for tests, and distribute ABNs as appropriate.
• Distribute and document other designated forms and pamphlets.

Benefits

• Bonus incentives.
• Paid certifications.
• Tuition reimbursement.
• Comprehensive benefits, including healthcare, time off, retirement, and well-being programs.
• Quarterly and annual incentive programs.
• Professional development and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED