Patient Access Associate Specialist

Ensemble Health Partners • Southaven, MS

1d • Onsite

About The Position

The Patient Access Associate Specialist performs admitting and patient access duties for patients receiving hospital services, in accordance with organizational policies, goals, and regulatory requirements. This onsite role is based at Methodist - Diagnostic Center - Southaven in Southaven, Mississippi. The position supports accurate registration, medical necessity and compliance checks, insurance verification, patient instructions, physician orders, and point-of-service collections while providing compassionate customer service.

The specialist also handles telephone switchboard calls, audits accounts and documentation, pre-registers patients, explains and distributes consent and patient education forms, and documents required forms and pamphlets. The role uses insurance verification and ABN software to support appropriate patient notifications, collection processes, and clean claims. The posted hourly pay range is $17.00–$18.15, based on experience.

Requirements

• At least 1 year of customer service experience.
• High school diploma or GED.
• Must be inquisitive and open to innovation, including AI, to explore improved processes and reduce friction in patient and client experiences.
• CRCR certification required within 6 months of hire; the company pays for the certification.
• Must be able to work onsite at Methodist - Diagnostic Center - Southaven in Southaven, Mississippi.
• Must reside and be authorized to work in the United States.

Responsibilities

• Perform admitting duties for patients receiving hospital services while meeting organizational goals, policies, and regulatory requirements.
• Assign accurate medical record numbers and complete medical necessity and compliance checks.
• Provide patient instructions, collect insurance information, receive and process physician orders, and use an overlay tool while delivering excellent customer service.
• Operate the telephone switchboard for incoming, outgoing, and inter-office calls, as applicable, with appropriate compassion and adherence to policies.
• Meet assigned point-of-service goals.
• Use quality auditing and reporting systems to identify and correct accounts, including accounts associated with other employees, departments, and facilities.
• Audit accounts, ensure forms are completed accurately and on time, and provide statistical data to Patient Access leadership.
• Pre-register patient accounts before visits, including inbound and outbound calls to obtain demographic, insurance, and other patient information.
• Explain patient financial liabilities, collect point-of-service payments and past-due balances, and discuss payment plan options.
• Explain general consent for treatment forms, obtain required signatures, and record the witness’s name.
• Explain and distribute patient education documents and required forms, including Medicare and Tricare notices, observation forms, MOON forms, and consent forms.
• Review insurance eligibility responses, select the applicable insurance plan code, and enter benefit data to support point-of-service collections and billing.
• Screen medical necessity using ABN software, inform Medicare patients of possible non-payment for tests, and distribute ABNs as appropriate.
• Distribute and document other designated forms and pamphlets.

Benefits

• Comprehensive benefits package, including healthcare, time off, retirement, and well-being programs.
• Company-paid CRCR certification.
• Tuition reimbursement.
• Professional development and a relevant professional certification.
• Quarterly and annual incentive programs.
• Bonus incentives.
• Career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED